Web Chat Representative
Remote, USA
Full-time
Posted 2025-07-27
- Job Description:As a Web Chat Representative at Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills...Responsibilities:
- Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have
- Utilize resources and research skills to find solutions and provide accurate information
- Maintain a positive and professional attitude while communicating with customers
- Adapt to changing situations and handle challenging customer interactions with resilience
- Collaborate with other team members to ensure a seamless and efficient customer service experience
- Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers Requirements:
- 1 year of experience in a customer service or related role
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Strong research skills to find solutions and troubleshoot issues
- Adaptability to thrive in a fast-paced and changing environment
- Resilient mindset to handle difficult customer interactions with professionalism
- Motivated to deliver high-quality customer service and exceed expectations Personality Traits:
- Resilient
- Motivated Soft Skills:
- Research
- Adaptability Benefits:
- Training & professional development opportunities
- Remote work flexibility
- Medical coverage Working Environment:At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed.Deadline to Apply: 2024-07-22Equal Opportunity Statement:Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Web Chat Representative posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs
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