Virtual Chat Assistant
Job Title: Virtual Chat Assistant
Location: Remote
Job Type: Part-time
Job Overview:
We are seeking a highly motivated and customer-focused Virtual Chat Assistant to join our dynamic team. The ideal candidate will interact with customers through live chat platforms, providing quick, accurate, and professional responses to inquiries. As a Virtual Chat Assistant, you will play a critical role in enhancing customer satisfaction by resolving issues, answering questions, and offering solutions in real-time.
Key Responsibilities: ? Respond promptly to customer inquiries via chat, email, or social media platforms. ? Provide accurate and helpful information regarding products, services, and company policies. ? Assist customers with order tracking, troubleshooting, and issue resolution. ? Proactively identify customer needs and recommend suitable products or services. ? Document and update customer information in the company?s CRM system. ? Collaborate with internal teams to escalate... unresolved issues or provide feedback from customer interactions. ? Maintain a high level of professionalism and empathy when interacting with customers. ? Manage multiple chats simultaneously while maintaining accuracy and speed. ? Continuously improve through feedback and training on new products or tools.
Qualifications: ? Proven experience as a virtual assistant, customer service representative, or similar role. ? Excellent written communication skills with attention to detail. ? Strong problem-solving abilities and a customer-first mindset. ? Ability to multitask and manage time efficiently in a fast-paced environment. ? Familiarity with chat platforms, CRM software, and basic computer skills. ? Flexibility to work shifts, weekends, and holidays as needed. ? High school diploma or equivalent required; college degree preferred.
Preferred Skills:
? Knowledge of e-commerce platforms or online retail environments.
? Experience in providing tech support or troubleshooting via chat.
? Multilingual proficiency is a plus.
Benefits:
? Flexible remote work environment.
? Competitive salary and performance-based bonuses.
? Ongoing training and professional development opportunities.
? Health and wellness benefits
Similar Remote Jobs
Virtual Chat Assistant
Posted on: 13-09-2024 00:00
Recruiting Assistant-Virtual Assistant
Posted on: 13-09-2024 00:00
Part-Time Side Hustler
Posted on: 13-09-2024 00:00
Customer Service Representative
Posted on: 13-09-2024 00:00
Customer support specialist
Posted on: 13-09-2024 00:00
Warehouse Material Handler
Posted on: 13-09-2024 00:00
Digital Product Tester
Posted on: 13-09-2024 00:00
Pharmacy Technician (Remote)
Posted on: 13-09-2024 00:00
Delta Career Opportunities
Posted on: 13-09-2024 00:00
Recruiter I (Contingent)
Posted on: 13-09-2024 00:00
Citizens Teller - Part Time
Posted on: 21-02-2025 00:00
Job Hiring In American Express (Financial Analyst) (New York) $30/Hour
Posted on: 16-07-2024 18:48
Virtual Receptionist/Legal Intake Specialist
Posted on: 16-07-2024 18:47
Customer Service Representative - Work from Home
Posted on: 06-11-2024 04:54
Fac Oper. Svcs Job Fair - Laundry System Mechanic 2/6/25
Posted on: 02-01-2025 03:59
2024 Summer Brand Engagement Center Intern (12 month rotation)
Posted on: 16-07-2024 18:54
College Student - Social Media Marketer
Posted on: 14-02-2025 07:17
Delta Careers Remote
Posted on: 23-01-2025 00:00
Senior Manager ? Remote Jobs San Antonio
Posted on: 16-07-2024 18:35
Entry-Level Customer Service Representative Remote
Posted on: 30-12-2024 06:50