Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-03-13
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 24-01-2025 04:50
Fully Work From Home Client Service Representative
Posted on: 24-01-2025 04:50
Data Entry Assistant
Posted on: 24-01-2025 04:50
Part-Time Apple Remote Virtual Assistant Jobs At Home $40/Hour
Posted on: 24-01-2025 04:50
(Online Live Chat Remote Job) Netflix Remote (Data Entry Jobs) $29/H (Apply Now)
Posted on: 24-01-2025 04:50
[Entry Level/No Experience] Netflix Product Reviewer Jobs (Remote) $20/H ? Apply Now
Posted on: 24-01-2025 04:50
Apple TV Tester - Remote (Only Mexico)
Posted on: 24-01-2025 04:50
Non-Profit Donation Agent (Remote Independent Contractor)
Posted on: 24-01-2025 04:50
Remote Chat Support
Posted on: 24-01-2025 04:50
Senior Amazon Connect Consultant
Posted on: 24-01-2025 04:50
Product line Lead ? ERP Technical Release Services
Posted on: 11-12-2024 17:46
Outbound Sales Customer Service Representative
Posted on: 13-09-2024 00:00
Urgently Required AT&T Wireless Sales Associate ? Cellular World-AT&T Authorized Retailer
Posted on: 12-12-2024 19:16
Easy Remote Data Entry Jobs for Teens No Experience
Posted on: 16-07-2024 19:02
Work for Yourself From Home.
Posted on: 05-12-2024 05:16
Territory Sales Manager (Southwest)
Posted on: 11-11-2024 03:51
Southwest Airlines At WFH Careers | Remote Airlines Jobs ? MySmartPros
Posted on: 14-11-2024 08:02
Flexible Part-Time Instructor - High-Pay Contract Work
Posted on: 30-10-2024 05:35
Software Engineer, Core Platform
Posted on: 16-07-2024 19:03
Plumbing and Tool Rental Sales Associate
Posted on: 11-12-2024 17:46