Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Remote, USA
Full-time
Posted 2025-07-27
- Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs.
- Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and systems.
- Possesses a wide range of in depth skills and knowledge in computer hardware and software as well as networking systems in use at customer sites.
- Provides expertise for the resolution of technical problems, troubleshoots products and modifies products to customer requirements.
- Provides expert and second tier technical support for the installation and repair of complex systems and outages.
- Reviews system and configurations to ensure successful implementation of services into production.
- Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time To Repair.
- Partners with developers and engineers to reduce reoccurring incidents.
- Provides consultative assistance during off hours as needed.
- Assist in developing continuous process improvement for support tools, troubleshooting techniques.
- Collaborate and assist R&D in the testing and optimization of product support techniques and tools.
- Determine severity and complexity of a reported issue and if necessary escalate to the appropriate specialist.
- Determine severity and complexity of a reported issue and escalate to the appropriate specialist.
- Provides training to customers
Similar Remote Jobs
Tier I Entry Level Helpdesk Support Remote / Telecommute Jobs
Posted on: 13-12-2024 17:48
Business Analyst (Entry Level)
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Remote Insurance Sales - No Experience Needed
Posted on: 13-12-2024 17:48
Non-Captive Insurance Agent - Work from Home
Posted on: 13-12-2024 17:48
Event Setup Specialist
Posted on: 13-12-2024 17:48
Recruiter (Remote - GTM Roles)
Posted on: 13-12-2024 17:48
[Fully Remote] Amazon Data Entry Jobs (URGENT)
Posted on: 13-12-2024 17:48
Data Entry Google Remote Jobs $32/Hr
Posted on: 05-09-2024 00:00
Part-Time Court Transcriptionist
Posted on: 20-01-2025 00:00
Content Creator (TikTok, Instagram, Youtube) - Contract
Posted on: 27-02-2025 00:00
Customer Care Chat Support (Fully Remote)
Posted on: 28-11-2024 04:55
Remote Paralegal Process Server (Anywhere/Work from Home)
Posted on: 16-01-2025 19:16
Field- HSS Clin Coordinator RN?/Transitions
Posted on: 10-12-2024 18:34
Disney Entry Level Remote Jobs - Part Time
Posted on: 29-08-2024 00:00
(Online Remote Jobs) Walmart Data Entry Work From Home ? No Experience Required
Posted on: 17-09-2024 00:00
Sr, D, A?t? N
Posted on: 11-12-2024 17:45
Remote Closer - Work From Anywhere
Posted on: 27-02-2025 00:00