Tier 2 Support Specialist - Remote
Description:
? Investigating and triaging product or technical issues
? Act as the final escalation point for support line and tier 1 support.
? Investigate complex issues related to the product functionality, performance or other technical challenges.
? Create bug tickets using ClickUp as issues are confirmed or reproduced.
? Collaborate closely with QA, product management and engineers to troubleshoot, document and determine priority of issues.
? Assist QA engineers with testing, deployment, verify fix on production and communications to involved parties.
? Maintain a consistent record of diagnosing and resolving product or technical issues in a timely and efficient manner.
? Assist in the creation and refinement of technical documentation.
Requirements: ? At least 2 years of experience in a similar role such as a technical support, analyst or specialist role. ? Experience with messaging/phone/telephony systems (SMS). ? Experience working with web applications. ? Mobile app testing... or mobile app support experience. ? Strong technical background, excellent problem-solving skills, and a passion for technology. ? Strong verbal and written communication skills. ? Self-motivated with the ability to work independently. ? Fast learner & strong team player. ? Willing to help your teammates, share your knowledge with them, and learn from them. ? Bonus points if you have Experience with API testing and associated tooling. ? Experience with basic programming or scripting languages (C#, typescript, python). ? Database management. ? Experience with QA testing or automation.
Benefits:
? Generous paid Holiday schedule with a paid Winter Holiday Shutdown week
? Comprehensive paid time off policies including vacation, sick, parental, and bereavement leave.
? Robust Insurance Plan including: Medical with $0 co-pay, Telehealth plan, Dental, Vision
? Health Savings Account (HSA) with generous employer contributions
? Flexible Spending Accounts (FSA)
? Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage
? Company-paid Short & Long Term Disability coverage
? Company-paid Employee Assistance Program (EAP)
? Matching 401(k) with immediate full vesting
? Employee Events Committee that plans fun in-person and virtual events
? On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit
? Internet & Gym Reimbursement!
? Work computer equipment is provided to help you succeed
Similar Remote Jobs
Tier 2 Support Specialist - Remote
Posted on: 24-09-2024 00:00
Remote Research Interviewer - Part Time
Posted on: 24-09-2024 00:00
Senior Accountant - Part-Time, Flexible Schedule
Posted on: 24-09-2024 00:00
Scheduling Assistant - Entry Level (Virtual)
Posted on: 24-09-2024 00:00
Remote Tax Accountant Certified | WFH
Posted on: 24-09-2024 00:00
Housekeeping - Environmental Services (Part-time, Evening)
Posted on: 24-09-2024 00:00
Senior Independent Product Manager/Product Designer ($90-$170/hr)
Posted on: 24-09-2024 00:00
CALL CENTER REPRESENTATIVE - NIGHT SHIFT
Posted on: 24-09-2024 00:00
Remote Job Application Southwest Airlines $27/Hour
Posted on: 24-09-2024 00:00
Remote Scheduling Assistant - Entry Level
Posted on: 24-09-2024 00:00
Entry Level Customer Service - Remote
Posted on: 16-07-2024 18:40
Virtual Assistant - Work from Home - Anywhere in United States of America
Posted on: 11-08-2024 00:00
Program Lead II, Data Management - Oncology (Remote Opportunities)
Posted on: 16-07-2024 18:35
Mompreneur - eBook and Self Publishing
Posted on: 26-12-2024 06:11
Work from Home, Limitless Opportunities
Posted on: 23-02-2025 00:00
Wells Fargo Customer Service Jobs Work From Home $24/Hour
Posted on: 29-08-2024 00:00
Join Our Team: Amazon Work-From-Home Opportunities
Posted on: 13-09-2024 00:00
Care Navigator - LPN/LVN - Remote - PST Time Zone (CA, OR, or NV and Compact licensed required)
Posted on: 27-12-2024 04:28
Data Entry Specialist - Apple Inc (Remote, Entry Level/No Experience)
Posted on: 19-11-2024 06:08
KainosCisiveTesting9
Posted on: 01-07-2024 16:52