Ticket/Gate Agent (Customer Service Agent) - SYR

About the position

The Ticket/Gate Agent at Delta Air Lines is responsible for managing the check-in and boarding processes, ensuring customer satisfaction and safety. This role involves handling baggage, operating loading bridges, and assisting passengers, including unaccompanied minors and those with disabilities. The agent must prioritize safety and security while embracing diversity in the workplace.

Responsibilities
? Own the check-in process and boarding process.
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? Make gate announcements and ensure customers have accurate travel documentation.
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? Tag and lift baggage from scales to conveyor belts, with some bags weighing up to 70 pounds.
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? Operate loading bridges and open, close, and secure aircraft doors.
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? Escort unaccompanied minors and disabled passengers throughout the airport.
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? Prioritize safety and security of self, others, and personal data.

Requirements
? Possess a high school diploma, GED, or high school equivalency.
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? Be at least 18 years of age and authorized to work in the United States.
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? Proficiency in English with strong verbal and written communication skills.
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? Possess basic digital literacy.
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? Pass a physical ability test (PAT) and a Customer Service Assessment.
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? Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.

Nice-to-haves

Benefits
? Competitive salary
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? Industry-leading profit sharing program
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? Performance incentives
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? 401(k) with generous company contributions up to 9%
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? Up to 2-weeks of vacation for new hires
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? Up to 56 hours of paid personal time within a 12-month period
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? 10 paid holidays per calendar year
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? 12-weeks of paid maternity/parental leave for birthing parents
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? 2-weeks of paid parental leave for non-birthing parents
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? Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance
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? Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care
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? Holistic Wellbeing programs including access to an employee assistance program and free financial coaching
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? Domestic and International space-available flight privileges for employees and eligible family members
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? Career development programs
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? Community service engagement and sustainability initiatives
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? Business Resource Groups for employee inclusion
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? Recognition rewards and awards through Unstoppable Together
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? Access to over 500 discounts and voluntary benefits through Deltaperks.

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