Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5 years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 21-02-2025 00:00
Psychics & Tarot Readers - Remote
Posted on: 21-02-2025 00:00
Remote Customer Care Representative ? Healthcare
Posted on: 21-02-2025 00:00
Remote Sales Agent - Entry Level
Posted on: 21-02-2025 00:00
Work From Home Customer Service Assistant
Posted on: 21-02-2025 00:00
Online Teachers Needed - (Remote) Jobs
Posted on: 21-02-2025 00:00
American Express Part-Time Data Entry Jobs
Posted on: 21-02-2025 00:00
Postal Clerk - No Experience Required
Posted on: 21-02-2025 00:00
Healthcare Account Representative - Inside Sales
Posted on: 21-02-2025 00:00
Remote Sales & Customer Service Agent
Posted on: 21-02-2025 00:00
ISBI 360 Ticket Sales Representative
Posted on: 18-09-2024 00:00
Now Hiring - Remote Customer Service Representative - 19 plus Hourly
Posted on: 19-11-2024 06:08
Intensive Case Management Coordinator - Field Kentucky
Posted on: 13-12-2024 17:47
Customer Care Representative, Remote Customer Care - Amazon Pharmacy
Posted on: 19-07-2024 07:10
(Virtual Assistant Remote Jobs) Data Entry Disney Career Job...
Posted on: 16-07-2024 18:55
Part Time- Support Specialist Customer Service I
Posted on: 24-01-2025 00:00
Inside Sales Representative/Customer Service - Remote (MN Residents Only)
Posted on: 10-12-2024 18:34
Director, Business Development - Walmart Business
Posted on: 09-10-2024 00:00
eCommerce Account Manager - Chewy
Posted on: 16-07-2024 19:06
Sales Representative - North America
Posted on: 27-11-2024 06:07