Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Remote, USA
Full-time
Posted 2025-03-13
Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 31-01-2025 09:59
State Certified Educators- Work From Home!
Posted on: 31-01-2025 09:59
Tests Amazon Products Online For Cash
Posted on: 31-01-2025 09:59
Office Receptionist - Evenings & Weekends
Posted on: 31-01-2025 09:59
Staff Accountant - Full Service Bookkeeper
Posted on: 31-01-2025 09:59
Remote Entry-Level Live Chat Sales Specialist
Posted on: 31-01-2025 09:59
Virtual Chat Support Consultant ? Entry-Level
Posted on: 31-01-2025 09:59
Software Engineer / W2 / Remote
Posted on: 31-01-2025 09:59
Client Service Rep - Entry level
Posted on: 31-01-2025 09:59
Inbound Sales Representative ($1,000 Completion Bonus)
Posted on: 31-01-2025 09:59
Manufacturing Supervisor - 3rd Shift*
Posted on: 31-01-2025 09:59
(Online Remote Jobs) South Airlines Call Center Rep ? WFH
Posted on: 16-07-2024 18:52
Java Developer (Remote)
Posted on: 18-12-2024 18:22
Customer Service Representative - REMOTE
Posted on: 04-09-2024 00:00
Contact Center Support /Amazon Connect/
Posted on: 19-11-2024 06:06
AI Professionals( (Public sector/private sector/ Federal government) with or without clearences
Posted on: 31-07-2024 19:11
Product Management SME- (Benefits Healthcare)
Posted on: 31-01-2025 09:58
Advisory Market Leader for DACH
Posted on: 16-07-2024 18:38
IT Technical Writer (Part Time, Telework)
Posted on: 13-11-2024 04:55
Remote Entry Level Benefits Representative - Must Reside in NY
Posted on: 12-12-2024 19:16