Remote Online chat specialist
Employer Industry: Customer Service Solutions
- Why consider this job opportunity...
- Opportunity for remote work, allowing you to work from home
- Supportive and collaborative work environment
- Chance to engage with customers and promote client products and services
- Opportunity to work in a dynamic team and contribute to customer satisfaction
- Potential for career advancement within the organization
- What to Expect (Job Responsibilities):
- Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate
- Build relationships with new customers to understand and achieve their needs
- Respond accurately, concisely, and appropriately to customer inquiries and problems
- Provide administrative support to the customer service team and assist with overflow work as needed
- What is Required (Qualifications):
- High school diploma or equivalent
- Experience in customer service
- Strong telephone etiquette
- Familiarity with CRM tools
- Excellent communication skills
- How to Stand Out (Preferred Qualifications):
- Demonstrated ability to manage multiple tasks effectively
- Ability to adapt to different personalities in a customer service setting
#CustomerService #RemoteWork #CareerOpportunity #CustomerSatisfaction #TeamSupport
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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