( REMOTE ) Live Chat Agent
Remote, USA
Full-time
Posted 2025-03-12
We are currently looking to grow our team by bringing on board a Live Chat Agent. Your role as a Live Chat Agent includes utilizing our live chat platform to offer top-notch customer assistance. Your main objectives will be responding to customer inquiries, alleviating concerns, and guaranteeing their complete satisfaction. If you excel in communication and are dedicated to providing top-notch... customer service, we are interested in talking with you. Responsibilities include: ? Having conversations with customers, clients, and employees to address daily issues within and outside the organization. Place customer//client needs as the highest priority ? Provide useful advice on the product or service. ? Updating account information to keep customer records current. Requirements: ? High school diploma or equivalent; ? Previous experience in a customer service or live chat support role ? Exceptional verbal and written communication skills ? Ability to multitask and handle several chat conversations simultaneously ? Strong problem-solving and decision-making abilities ? Proficiency in using live chat software and CRM systems ? Ability to remain calm and composed in challenging customer situations ? Availability to work flexible hours, including evenings and weekends. Benefits Work From Home Sign-on Bonus Medical, Dental and Vision and 401k
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