Remote: Inbound Call Center Agent- March 10 Start Date

Remote, USA Full-time Posted 2025-04-27

Grand Circle Corporation is hiring REMOTE Traveler Support Counselors to join our March 10th 2025 class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Why Work With Us?
? Medical, Dental, Vision & Life Insurance(s)
? Strong PTO package - 16 days and accruing more each year
? 11 Paid holidays throughout the year
? 401(K) with Company Match

Responsibilities
? Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
? Advise, book, and update airline reservations as necessary using code-based software.
? Communicate comprehensive information to travelers, including details about our products and policies.
? Compete individually while maintaining a positive team spirit.
? Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals

Qualifications
? 2+ years of experience working in a call center environment.
? Must have experience working in a remote call center environment
? Ability to multi-task and navigate multiple computer systems

Remote Work Requirements: ? Must have hardwired internet (cannot use Wi-Fi) ? Telephone Service - either through landline or VOIP

This position is remote and requires candidates to be located in one of the following states:?Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.

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