Remote Help Desk Analyst
Remote, USA
Full-time
Posted 2025-03-13
We are looking for a Help Desk Analyst to provide support to our users by troubleshooting technical issues and providing solutions. The ideal candidate will have excellent customer service skills and be able to work independently to resolve issues in a timely manner. Help Desk Analyst Duties: ? Provide technical assistance to users via telephone calls, emails, and/or chat ? Conduct interviews, surveys, or workshops to identify user needs and goals ? Assist in user training ? Troubleshoot and diagnose hardware and software issues ? Acceptor software patches ? Document user needs or issues ? Establish and maintain user documentation ? Conduct performance tests and track metrics Help Desk Analyst Responsibilities: ? Examine system software and network hardware for potential problems ? Assist users with software and hardware problems ? Clean and troubleshoot computers, printers, and peripherals ? Provide network support for users ? Customize software for users ? Conduct software installation ? Train users on new software Requirements And Skills: ? -Bachelor?s degree in information technology or a related field ? 2+ years hands-on technical experience in a role involving help desk support ? Ability to use standard computer software and programs ? Experience with Microsoft Windows ? Experience with Help Desk Ticketing System ? Ability to perform troubleshooting and diagnostic
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