Remote Customer Care Professional

Customer Service Specialist

100% remote

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.

Acting as the customer?s primary point of contact, you will:
? Receive in-bound calls from customers who want to open a claim
? Listen, solve problems, answer questions and work with them to find a resolution
? Use your expertise to proactively make recommendations that will help customers avoid future issues

What you will enjoy:
? The variety of work - every day and every customer?s situation is unique
? Being part of a high performing, collaborative and supportive team
? Competitive compensation and paid time off
? Medical benefits begin on your first day
? Career advancement opportunities

The ideal candidate will have:
? Relentless drive to provide exceptional customer service
? Excellent communication and listening skills
? Strong attention to detail and problem-solving skills
? Ability to adapt to change and work well in a fast-paced environment
? Ability to multi-task using technology while handling calls
? Minimum high school diploma or GED

We are hiring for:
? This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
? We do pay shift differentials for night and weekend schedules worked

When you start, we train you:
? It?s a combination of virtual ?class room? & ?on the job? training that is typically 6 weeks long but duration can vary
? Class room training hours are typically Monday through Friday from 8am ? 5pm EST with a lunch break

#LI-Remote