Remote Call Center Agent
About the position
The Remote Call Center Agent position at ACD Connect is a part-time role that involves handling incoming customer calls, addressing inquiries, managing complaints, and assisting with online donations. This role is primarily work-from-home and has the potential to transition into a full-time position for suitable candidates.
Responsibilities
? Answer incoming calls and respond to customer emails
,
? Maintain a friendly and professional tone on all calls and interactions with customers
,
? Manage and resolve customer complaints
,
? Input customer donations into the computer system
,
? Identify and escalate issues to supervisors
,
? Provide client service information to customers
,
? Research required information using available resources
,
? Research, identify, and resolve customer complaints/issues using applicable software
,
? Route calls to appropriate resources
,
? Document all call information according to standard operating procedures
,
? Recognize, document, and alert the management team of trends in customer calls
,
? Follow up on customer calls where necessary
Requirements
? Bilingual strongly preferred
,
? Excellent interpersonal skills and the ability to organize simultaneous tasks
,
? Must be able to type a minimum of 30 WPM
,
? Proven ability to work as a member of a team
,
? Windows PC required (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)
,
? Windows 10 or newer
,
? 16GB of RAM on your PC
,
? Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
,
? Private work at home environment free from interruption and distraction
,
? USB Headset
Nice-to-haves
Benefits
? Personal Accident Insurance
,
? Retirement plan with employer matching after 6 months of continued employment
,
? Cell phone and Internet stipends paid monthly
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