Provider Customer Service Representative

Remote, USA Full-time Posted 2025-05-01

Description:
? Fully remote position within the eastern time zone
? Training will be conducted virtually
? Benefit & Eligibility training will be 9 weeks (No PTO)
? Permanent Schedule: M-F 8.10am-4.40pm
? Role involves customer-focused service and creating simplicity through effective communication
? Must handle callers with courtesy and professionalism
? Position connects members, providers, and hospitals

Requirements: ? Experience in a production environment ? Customer Service experiences in a transaction-based environment such as a call center or retail location preferred ? Strong communication and problem-solving skills ? Empathy towards customers? needs and concerns ? Strong computer navigation and typing skills ? Ability to manage multiple tasks in a transaction / high volume-based environment

Benefits:
? Affordable medical plan options
? 401(k) plan (including matching company contributions)
? Employee stock purchase plan
? No-cost programs for all colleagues including wellness screenings
? Tobacco cessation and weight management programs
? Confidential counseling and financial coaching
? Paid time off
? Flexible work schedules
? Family leave
? Dependent care resources
? Colleague assistance programs
? Tuition assistance
? Retiree medical access
? Many other benefits depending on eligibility

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Provider Customer Service Representative

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