Operations - Services Lead

Summary
Posted: Sep 26, 2024
Weekly Hours: 40
Role Number:200570099

In RE&D, we don?t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple?s workplaces and workplace services. We develop and manage Apple?s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world!

Description

Description
We are seeking a dynamic and experienced Operations Services Lead to oversee the efficient operation of our facilities, as well as the delivery of exceptional Service?s to our clients. This role requires strong leadership skills, expertise in operations, and a customer-centric approach to service delivery. The ideal candidate will be responsible for:

Engaging in daily operations, monitor key performance indicators, and optimize processes to achieve efficiency and quality.

Identifying areas for improvement in operations and client management and recommend changes.

Developing and maintaining operational policies and procedures with a focus on customer experience and SLA adherence.

Coordinating cross-functionally with other services lines (i.e. Projects, EH&S, and Security) to develop end-to-end formal processes.

Preparing reports and analysis on operational policies and procedures with a focus on SLA adherence.

Assisting in ensuring compliance with industry regulations and quality standards.

Collaborating with colleagues from diverse locations to share/implement best practices and ensure consistent service delivery.

Establishing dashboards to monitor and track SLA?s.

Managing internal and external relationships in support of programs.

Minimum Qualifications

Minimum Qualifications
? 5 - 7 years of of hands-on experience working in a fast-paced multi-facility corporate environment, with a focus on providing the best in class service
? High School Diploma or G.E.D.
? Valid Driver?s License

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
? Good verbal and written business communications skills
? Solid understanding in the use of computer tools such as productivity software, e-mail, and databases
? Pro-active self-starter, analytical, and ability to work independently and with a team.
? Strong work either with uncompromising integrity.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

Pay & Benefits

Pay & Benefits
? At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $77,200 and $116,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple?s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple?s Employee Stock Purchase Plan. You?ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses ? including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

More
? Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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