Night Shift REMOTE IT Support Technician
About the position
The IT Support Technician role is a fully remote position for a global cargo airline company, focusing on providing first-level support for technical incidents. The technician will manage and document resolutions using the Cherwell ticketing system, troubleshoot software incidents, and assist end-users, including corporate employees and airline staff, primarily through phone support. The role requires strong customer service skills and technical expertise to diagnose and resolve issues effectively.
Responsibilities
? Provide first-level support for all incoming technical incidents.
,
? Manage and document resolutions in the Cherwell ticketing system.
,
? Troubleshoot primarily software incidents, including Active Directory, O365, and Citrix.
,
? Maintain and resolve incidents with internal airline-specific applications.
,
? Manage hardware repairs and provide occasional network or connectivity support.
,
? Assist end-users via phone support, prioritizing tasks and tracking status of repairs and hardware delivery schedules.
,
? Develop and maintain positive customer relations.
Requirements
? 2-3 years of experience in an IT support role in a Windows environment.
,
? Strong recent experience using Active Directory to reset passwords and create accounts.
,
? Strong experience troubleshooting O365.
,
? Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops.
,
? Strong recent experience using a ticketing system.
,
? Understanding of network fundamentals and troubleshooting connectivity issues.
,
? Strong communication and customer service skills.
,
? Experience troubleshooting Exchange.
,
? Understanding of Citrix.
,
? Experience working with the Cherwell ticketing system.
,
? Experience using Bomgar.
,
? Experience using Cisco agent.
,
? Experience troubleshooting MS Teams.
,
? Experience working for an airline.
Nice-to-haves
Benefits
? Competitive pay rate between $20-22/hr based on experience level.
Similar Remote Jobs
Night Shift REMOTE IT Support Technician
Posted on: 21-02-2025 00:00
(Part Time Remote Jobs) Southwest Airlines
Posted on: 21-02-2025 00:00
Remote Special Education Teacher Mobile, AL
Posted on: 21-02-2025 00:00
High paying online jobs no experience
Posted on: 21-02-2025 00:00
Text Chat Operator (Fully Remote) ?
Posted on: 21-02-2025 00:00
Tesla Careers Work From Home $25/Hour
Posted on: 21-02-2025 00:00
Associate Buyer, A New Day Apparel
Posted on: 21-02-2025 00:00
OnDemand Experienced Consecutive Interpreter (Non US-Based)
Posted on: 21-02-2025 00:00
Netflix Customer Service Representative (Non-IT, Remote)
Posted on: 21-02-2025 00:00
Customer Support Assistant- (Work from Home)
Posted on: 21-02-2025 00:00
Online Typing jobs for teens
Posted on: 01-07-2024 16:51
Remote Call Center Representative
Posted on: 12-12-2024 19:15
American Airlines Remote Jobs $30 / Hour - Part-Time
Posted on: 16-07-2024 18:35
Product Specialist - Life Sciences
Posted on: 21-08-2024 00:00
Hawaii Based Call Center Agent - Work From Home
Posted on: 25-11-2024 05:19
Apple Customer Support Specialist (Work From Home)
Posted on: 04-02-2025 19:20
Delta Remote Jobs – Live Chat Agent (Flexible Opportunities)
Posted on: 12-09-2024 00:00
Senior Customer Success Manager (CSM)
Posted on: 11-01-2025 15:33
Remote Customer Success Specialist
Posted on: 09-08-2024 00:00
Summer SAT Instructor, Live Online
Posted on: 21-02-2025 00:00