Live / Tele Chat Support - Virtual
Remote, USA
Full-time
Posted 2025-03-12
We are seeking a Telechat Support Specialist to join our dynamic Customer Support team. The ideal candidate will be responsible for providing excellent customer service and technical support through our chat platform. The Telechat Support Specialist will assist customers with troubleshooting, problem-solving, and product inquiries, ensuring a seamless and positive experience. Responsibilities: ?... Respond to customer inquiries and provide technical support via chat ? Troubleshoot and resolve customer issues efficiently and effectively ? Provide product information and guidance to customers ? Document customer interactions and resolutions accurately ? Collaborate with cross-functional teams to escalate and resolve complex issues Qualifications: ? Excellent written communication skills ? Strong problem-solving abilities ? Customer service experience preferred ? Ability to multitask and prioritize in a fast-paced environment ? Technical aptitude and familiarity with chat platforms Experience: ? 1+ years of experience in customer support or technical support ? Experience working in a chat-based support role is a plus If you are a proactive and customer-focused individual with a passion for providing exceptional support, we want to hear from you! Join our team and help us deliver outstanding service to our customers.
PI9fde9218b574-31181-35265952
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