Live chat specialist

Boys & Girls Clubs of El Paso is seeking a dedicated and customer-oriented individual to join our team as a Live Chat Specialist. In this role, you will be responsible for providing exceptional online customer support through live chat channels. If you have excellent communication skills, a friendly demeanor, and enjoy helping others, we would love for you to join our team!
Responsibilities
? Respond to customer inquiries and provide information about our programs and services through live chat.
? Assist customers with any issues or problems they may encounter and find appropriate solutions.
? Provide exceptional customer service by understanding and addressing customer needs in a timely and efficient manner.
? Maintain a positive and professional attitude while engaging with customers.
? Keep accurate records of customer interactions and transactions.
? Collaborate with other team members to resolve complex customer issues.
? Stay up-to-date with product knowledge, services, and... promotions.
? High school diploma or equivalent.
? Proven customer service experience, preferably in a live chat or online support role.
? Excellent communication skills, both written and verbal.
? Ability to multitask and handle multiple live chat conversations simultaneously.
? Strong problem-solving and decision-making skills.
? Proficient in using live chat software and other customer support tools.
? Positive and friendly attitude with a strong customer-centric approach.
? Ability to work independently and as part of a team.
? Flexibility to work a variety of shifts, including evenings and weekends.
? Health Care Plan (Medical, Dental & Vision)
? Retirement Plan (401k, IRA)
? Life Insurance (Basic, Voluntary & AD&D)
? Paid Time Off (Vacation, Sick & Public Holidays)
? Work From Home

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