Live Chat Representative (Remote)
Remote, USA
Full-time
Posted 2025-03-15
Flite Center is seeking a friendly, professional, and highly motivated Live Chat Representative to join our Customer Support team. As a Live Chat Representative, you will be the first point of contact for customers, answering inquiries, resolving issues, and providing an outstanding customer experience through live chat. The ideal candidate will be an excellent communicator, have a strong attention to detail, and possess the ability to handle multiple conversations simultaneously. Key Responsibilities: ? Respond promptly and professionally to customer inquiries via live chat, ensuring a positive and efficient customer experience. ? Provide accurate information regarding company products, services, and policies. ? Troubleshoot and resolve customer issues or concerns in real-time, offering effective solutions. ? Document and track customer interactions in the customer support system, ensuring all details are accurate and up to date. ? Escalate complex or unresolved issues to appropriate departments or supervisors. ? Maintain a friendly, empathetic, and professional tone throughout all live chat interactions. ? Assist customers with placing orders, processing returns, handling refunds, and other service-related requests. ? Ensure timely responses and resolutions, meeting team performance and quality standards. ? Stay up-to-date on product knowledge, company policies, and industry trends to provide the best possible assistance. ? Contribute to maintaining and improving customer service processes to enhance overall efficiency. Qualifications: ? High school diploma or equivalent required; Associate's or Bachelor's degree is a plus. ? Proven experience in customer service, preferably in a live chat or call center environment. ? Exceptional written communication skills with the ability to convey information clearly and professionally. ? Strong problem-solving skills and the ability to think on your feet. ? Ability to manage multiple live chat conversations at once without compromising quality or accuracy. ? Strong attention to detail and a commitment to providing excellent customer service. ? Ability to work efficiently in a fast-paced environment and meet service level goals. ? Basic computer skills and familiarity with chat platforms, CRMs, or help desk software (e.g., Zendesk, Freshdesk). ? A positive, patient, and customer-focused attitude with a passion for helping others. ? Availability to work flexible hours, including weekends and holidays, as needed. Preferred Skills: ? Experience with live chat software or customer support platforms. ? Knowledge of [industry-specific tools or products] and/or technical troubleshooting experience. ? Experience in a remote or virtual work environment. ? Bilingual skills (English/Spanish or other languages) are a plus. Benefits: ? [Insert any relevant benefits, such as health insurance, paid time off, retirement plans, etc.] ? Competitive hourly wage with performance-based incentives. ? Opportunities for professional growth and career advancement. ? A positive, collaborative, and supportive work environment.
Similar Remote Jobs
Live Chat Representative (Remote)
Posted on: 02-12-2024 03:11
Entry-Level Data Entry Specialist (Typist) - Remote | WFH
Posted on: 02-12-2024 03:11
Work From Home Customer Service (Remote)
Posted on: 02-12-2024 03:11
Apple Home Advisor (Multiple Locations)
Posted on: 02-12-2024 03:11
Remote Personal Assistant / Entry Level
Posted on: 02-12-2024 03:11
Seasonal Cashier Associate - Part-Time
Posted on: 02-12-2024 03:11
Title Closer REC10021527 Remote / Telework
Posted on: 02-12-2024 03:11
Home-based Flight Reservationist
Posted on: 02-12-2024 03:11
entry level java Spring developer /Entry level data scientist
Posted on: 02-12-2024 03:11
Senior Content Creator
Posted on: 02-12-2024 03:11
Product Owner, E2E Customer Experience (Remote/Flexible)
Posted on: 28-08-2024 00:00
Chat Moderator (Remote) ? Work From Home Job ? Hiring Work From Home Jobs
Posted on: 02-02-2025 00:00
Part-Time Amazon [Customer Service] Jobs ? Remote Work Opportunities
Posted on: 27-11-2024 06:07
United Airlines No Experience Jobs $25/Hr (Remote, Entry Level) ? MySmartPros
Posted on: 19-11-2024 06:08
Easy Work-from-Home Amazon Data Entry Jobs for Beginners Part-Time
Posted on: 18-02-2025 03:58
Remote Customer Service Amazon Jobs Hiring For Teens - Part-Time
Posted on: 01-07-2024 16:51
Sr Manager Global Supply Planning(Remote Or Hybrid)
Posted on: 21-11-2024 08:14
Remote Jobs at American Airlines ? The EliteJob In UAE
Posted on: 27-08-2024 00:00
Customer Service Manager – Apply Today
Posted on: 12-09-2024 00:00
Exciting Typist Job Opportunity ? Join Our Dynamic Team!
Posted on: 01-11-2024 07:55