Live Chat Operator at Milestone Technologies, Inc.
About the job
A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions.
Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.
Live Chat Operator Duties and Responsibilities
Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Develop a deep understanding of the company?s products or services to provide accurate and comprehensive assistance to customers.
Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
Educate customers about product features, benefits, and any available promotions or upgrades.
Identify opportunities to promote additional products or services that align with the customer?s needs and preferences.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.
Live Chat Operator Requirements And Qualifications
High school diploma or equivalent; additional education or training in customer service is a plus.
Exceptional written communication skills with a strong command of grammar and spelling.
Proficiency in typing with a high degree of accuracy.
Strong problem-solving skills and the ability to think quickly and rationally.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with chat support software and basic computer skills.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Sales or up-selling experience is a plus but not required.
Similar Remote Jobs
Live Chat Operator at Milestone Technologies, Inc.
Posted on: 19-02-2025 06:27
Customer Service - Amazon
Posted on: 19-02-2025 06:27
Evening Shift Customer Service Professional- Full Time
Posted on: 19-02-2025 06:27
Work from Home Customer Service - Phone & Email Support
Posted on: 19-02-2025 06:27
Supervisor - Fios Call Center
Posted on: 19-02-2025 06:27
Entry Level Reservation Coordinator
Posted on: 19-02-2025 06:27
Property & Casualty Insurance Agent (Remote) - (English Only or Bilingual Spanish)
Posted on: 19-02-2025 06:27
Data Entry Operator
Posted on: 19-02-2025 06:27
Remote Customer Service Agent - Entry Level (Paid Training!)
Posted on: 19-02-2025 06:27
Remote Bookkeeper | WFH Opportunity
Posted on: 19-02-2025 06:28
Contracted Truck Driver
Posted on: 06-12-2024 05:59
Senior Analyst, Product Analytics (Remote - US)
Posted on: 03-02-2025 00:00
Seasonal Retail Stocking Associate - Part-Time
Posted on: 31-10-2024 05:15
Teleperformance USA is hiring: Social Media Content Moderator - Onsite in El Pas
Posted on: 24-01-2025 00:00
Project Leader Technical Operations
Posted on: 06-10-2024 00:00
DoorDash ? Delivery Driver ? Start Delivering Today ? Glenwood Springs, CO
Posted on: 24-10-2024 05:38
Tool Room Attendant
Posted on: 04-02-2025 19:17
Clinical Dental Quality Consultant - Aetna Dental (Remote)
Posted on: 05-08-2024 00:00
$15 per Hour Remote Call Center Representative
Posted on: 31-01-2025 09:59
Remote Customer Service Representative (PA Residents Only)
Posted on: 30-10-2024 05:35