Live Chat Officer

Job Description:

HCA Holdings is seeking a passionate and motivated Live Chat Officer to join our team in San Jose, California. As a Live Chat Officer, you will be responsible for providing exceptional customer service through online chat support. This role requires excellent communication and negotiation skills to effectively assist customers with their inquiries and... concerns.

Responsibilities:
• Respond to customer inquiries and provide support through live chat
• Resolve customer issues in a timely and professional manner
• Collaborate with other team members to ensure a seamless customer experience
• Maintain accurate records of customer interactions and transactions
• Identify and escalate priority issues to the appropriate team members
• Stay up-to-date on product knowledge and company policies
• Meet or exceed performance targets for customer satisfaction and response times

Requirements:
• 4 years of experience in customer service or a related field
• Strong communication and negotiation skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in typing and using chat support software
• Excellent problem-solving skills
• High school diploma or equivalent

Benefits:
• Free food
• Medical coverage
• Vision insurance

Working Environment:
At HCA Holdings, we prioritize employee well-being through health and wellness initiatives. Our team is dedicated to creating a positive and supportive work environment where employees can thrive and grow.

Deadline to Apply: September 9, 2024

Equal Opportunity Statement:
HCA Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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