Live Chat Customer Service ( REMOTE )
Job Description
Job Description...
Salary: $22.90 - $27.40 Hourly
We are seeking a talented and customer-focused individual to join our team as a Live Chat Customer Service representative. In this role, you will be responsible for providing excellent service and support to our customers through live chat conversations. You will be the first point of contact for customers seeking assistance with their inquiries, complaints, or technical issues.
As a Live Chat Customer Service representative, you will have the opportunity to engage with customers from diverse backgrounds and industries.
Responsibilities
? Manage live chat conversations with customers, providing quick and accurate responses
? Identify and assess customer needs to provide personalized solutions and recommendations
? Resolve customer complaints and escalate complex issues, ensuring timely resolution
? Educate customers on product features, updates, and promotions
? Document and maintain accurate records of customer interactions and transactions
? Collaborate with team members to improve customer service processes and procedures
? Meet personal and team targets for customer satisfaction and sales metrics
Requirements
? Proven experience in a customer service role, preferably in a live chat or online support environment
? Excellent communication skills, both written and verbal
? Strong problem-solving abilities and attention to detail
? Ability to multitask and manage time effectively in a fast-paced environment
? Familiarity with CRM systems and live chat software
? Knowledge of customer service principles and best practices
? Ability to adapt to changing procedures and follow established guidelines
? High school diploma or equivalent
Benefits
? Competitive salary
? Health insurance options
? Paid time off
? Career development opportunities
Similar Remote Jobs
Live Chat Customer Service ( REMOTE )
Posted on: 08-07-2024 05:51
Data Entry Representative - Remote | WFH
Posted on: 08-07-2024 05:51
Direct Client:: W2:: Need Senior .NET Developer with Microsoft...
Posted on: 08-07-2024 05:51
Data Entry Clerk
Posted on: 08-07-2024 05:51
[Fully Remote] Amazon Looking To Fill 250 Work-From-Home Jobs
Posted on: 08-07-2024 05:51
Delta Airlines Careers Remote(Customer service)
Posted on: 08-07-2024 05:51
Amazon Work At Home Customer Service Jobs
Posted on: 08-07-2024 05:51
Fedex Data Entry Jobs $30/Hour - WFH
Posted on: 08-07-2024 05:51
[Part-Time] Online Chat Jobs No Experience Hiring Urgently Near Me
Posted on: 08-07-2024 05:51
Chat Moderator (Remote)
Posted on: 08-07-2024 05:51
Pathology Transcriptionist Fort Worth, TX
Posted on: 13-09-2024 00:00
Virtual Sales Rep: Fully Remote, No Cold Calls, Great Training
Posted on: 08-08-2024 00:00
Flexible Remote Chat Support Role for Part-Time Moms
Posted on: 16-01-2025 19:16
Online Order Filling Team Associate
Posted on: 15-11-2024 04:55
Executive Director- Part-time Remote
Posted on: 31-01-2025 10:03
HR Generalist/Recruiter - Remote
Posted on: 16-01-2025 19:15
Centralized Non-retail Pharmacist (Full time) ? onsite SIGN-ON BONUS
Posted on: 16-07-2024 19:03
Data Scientist ( SQL , Python , Cloud )
Posted on: 11-01-2025 15:34
Fully remote, unpaid Marketing internship - full time & part time (perfect for college students)
Posted on: 02-08-2024 17:49
Licensed Teletherapist - Flexible Schedule and Remote Options
Posted on: 21-02-2025 00:00