Live Chat Customer Service ( REMOTE )
Job Description
Job Description
Salary: $22.90 - $27.40 Hourly
We are seeking a talented and customer-focused individual to join our team as a Live Chat Customer Service representative. In this role, you will be responsible for providing excellent service and support to our customers through live chat conversations. You will be the first point of contact for customers seeking assistance with their inquiries, complaints, or technical issues.
As a Live Chat Customer Service representative, you will have the opportunity to engage with customers from diverse backgrounds and industries.
Responsibilities
? Manage live chat conversations with customers, providing quick and accurate responses
? Identify and assess customer needs to provide personalized solutions and recommendations
? Resolve customer complaints and escalate complex issues, ensuring timely resolution
? Educate customers on product features, updates, and promotions
? Document and maintain accurate records of customer interactions and transactions
? Collaborate with team members to improve customer service processes and procedures
? Meet personal and team targets for customer satisfaction and sales metrics
Requirements
? Proven experience in a customer service role, preferably in a live chat or online support environment
? Excellent communication skills, both written and verbal
? Strong problem-solving abilities and attention to detail
? Ability to multitask and manage time effectively in a fast-paced environment
? Familiarity with CRM systems and live chat software
? Knowledge of customer service principles and best practices
? Ability to adapt to changing procedures and follow established guidelines
? High school diploma or equivalent
Benefits
? Competitive salary
? Health insurance options
? Paid time off
? Career development opportunities
Similar Remote Jobs
Live Chat Customer Service ( REMOTE )
Posted on: 29-07-2024 17:09
Remote Customer Service Representative ? Delta Airlines
Posted on: 29-07-2024 17:09
Remote Customer Service Representative ? Delta Airlines
Posted on: 29-07-2024 17:09
Remote Customer Service Call Center Representative (Service BDC)
Posted on: 29-07-2024 17:09
Remote Customer Service Representative
Posted on: 29-07-2024 17:09
Work From Home No Experience Chat Agent
Posted on: 29-07-2024 17:09
FedEx Data Entry (Remote, Part/Full Time) - Apply Now
Posted on: 29-07-2024 17:09
Amazon Work from Home Customer Service Representative - $16-$35/hour
Posted on: 29-07-2024 17:09
(Remote Jobs No Experience) Fedex Data Entry Jobs - WFH
Posted on: 29-07-2024 17:09
Data Entry Online Work From Home Entry Level Data Typist
Posted on: 29-07-2024 17:09
UHOne Sales Enablement Co-op - Remote
Posted on: 25-11-2024 05:20
Online Order Filling Team Associate
Posted on: 19-12-2024 18:04
Fully Remote Entry Level Client Services
Posted on: 16-07-2024 18:48
Call Center Agent (US-Remote)
Posted on: 27-08-2024 00:00
The Best Summer Job - Only for True Gamers
Posted on: 22-09-2024 00:00
Evening Shift Remote LSP With a 4 Day Week Option!!!!
Posted on: 16-01-2025 19:17
Shuttle Van Driver
Posted on: 12-09-2024 00:00
Call Center Executive – Entry Level
Posted on: 12-09-2024 00:00
Associate Counsel - Dallas, TX (Remote)
Posted on: 07-11-2024 05:43
Disney remote data entry Jobs in united states
Posted on: 16-07-2024 18:40