IT User Support Specialist (Remote)
This a Full Remote job, the offer is available from: United States
IT User Support Specialist for systems, software and hardware ? Canada (remote...
THE COMPANY
Our client is a leading international emerging technologies company with 200+ team members. They support global technology initiatives and best-in-class security operations in over 15 countries throughout North America, Europe and Asia. They offer digitised security and asset management services and pride themselves on their excellent reputation, providing operations across multiple facets of the Blockchain, Artificial Intelligence and Digital currency sectors.
As part of their growth strategy, they are looking to bring on board a fully remote Canadian based IT User Support Specialist (systems, software and hardware) with immediate effect.
KEY RESPONSIBILITES
? To provide technical assistance and support in incoming queries and issues related to computer systems, software, and hardware.
? Respond to queries over email/corporate messengers/phone calls and text messages from users seeking help
? Install, modify, diagnose and repair (where possible) computer hardware and software.
? Track requests and issues in the enterprise ticketing system (via Jira) and asset database redirecting problems to proper resources
? Escalating unresolved queries to the next level of support
JOB DUTIES
? 2 years and above experience in IT user support
? Advanced troubleshooting and multi-tasking skills
? Knowledge of help desk software, ticketing and issue tracking systems and remote-control software
? Good knowledge of setting up, configuring and using both Windows and Mac platforms
? Strong knowledge of API
? Good knowledge of office applications including Antivirus products, MS Office, Adobe products, e-mail clients etc.
? Strong client-facing and communication skills with strong customer service focus
REMUNERATION
CAD55, 000 to CAD65, 000 plus a whole host of benefits
NEXT STEP
Interviews via video link are being help immediately for this business-critical role so please send your resume to Dave Beckett, Operations & Talent Manager at Axiom to; [email protected]?
This offer from 'Axiom Recruit' has been enriched by Jobgether.com and got a 72% flex score
Similar Remote Jobs
IT User Support Specialist (Remote)
Posted on: 14-10-2024 04:22
Data Entry Operator Flexible Schedule
Posted on: 14-10-2024 04:22
Customer Service Representative Flexible Hours
Posted on: 14-10-2024 04:22
Online Data Entry (Entry Level)
Posted on: 14-10-2024 04:22
Customer Service Representative Flexible Schedule
Posted on: 14-10-2024 04:22
Remote Async Writing Tutor (Seasonal)
Posted on: 14-10-2024 04:22
Service Desk Specialist/Live Chat Agent
Posted on: 14-10-2024 04:22
Work From Home-Entry Level-Client Coordinator
Posted on: 14-10-2024 04:22
Remote Data Entry Associate (Remote)
Posted on: 14-10-2024 04:22
Entry Level Technical Support Engineer
Posted on: 14-10-2024 04:22
Amazon Product Reviewer Jobs Needed in United States
Posted on: 27-11-2024 06:07
Reliance Jio hiring for Customer Service Blended Process
Posted on: 03-01-2025 07:35
Senior Product Designer, Design Foundations
Posted on: 29-09-2024 00:00
Delta Airlines Virtual Assistant Jobs ? Work From Home Jobs - Entry Level
Posted on: 27-08-2024 00:00
REGISTERED Pharmacy Technician / Prior Authorization - Work From Home!
Posted on: 11-01-2025 15:34
Amazon Work from Home ? No Experience Needed to Start Earning $25-$35/hr
Posted on: 13-12-2024 17:47
Change Healthcare ? Work Force Administrator ? Alpharetta, GA
Posted on: 24-01-2025 00:00
Data Analyst/Engineer - Junior/Entry
Posted on: 18-09-2024 00:00
Entry Level Reservations Agent - Remote
Posted on: 23-11-2024 06:30
Warehouse Material Handler 3rd Shift
Posted on: 12-12-2024 19:15