Inbound Customer Service Agent

Description:
? Provide direct support to GE Appliances Owners with a strong focus on sales and service.
? Responsibilities include providing product information, registration support, service, parts, delivery, and dealer location inquiries.
? Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and concessions.
? Limited support to Non-GE Appliance branded appliance owners.

Requirements: ? One-year relevant working experience in a customer service or sales environment ? Take-charge person, self-starter, with in-depth knowledge of processes and procedures ? Ability to research, analyze data and make sound decisions for escalated owner matters ? High degree of concentration and attention to detail ? Excellent team player with verbal, written and interpersonal skills ? Maintain professional interactions to promote brand loyalty for GE Appliance Branded Products ? Acts with integrity, seeks leadership guidance ? Familiarity with web-based systems to retrieve data for troubleshooting ? Ability to effectively work at home ? Computer skills include: MS Office Suite and navigating multiple systems

Benefits:
? Paid on-the-job training and mentoring
? Work-from-home opportunities (equipment provided)
? No weekend shifts
? Paid time off
? Medical, dental, vision, and prescription benefits eligibility on day one of employment
? 401(k) program with a company match
? Short-term and long-term disability
? Life insurance
? Appliance discount program
? Tuition reimbursement
? Gym membership reimbursement
? Career growth opportunities

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