Helpdesk Technician I

Remote, USA Full-time Posted 2025-03-12

Job Responsibilities: ? Provide technical end-user support via telephone, email, or web chat. ? Provide restorative or maintenance actions to resolve end-user problems. ? Respond to end-user problems based on standard procedures. ? Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Additional Note:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Requirements: ? Bachelor's degree or vocational in IT-related courses is a plus. ? Minimum of completed two (2) years in college or has finished a Diploma/Certificate course. ? Excellent in oral and written English communication. ? Excellent customer service skills. ? Must consistently meet or exceed required performance criteria. ? Able and willing to take several calls a day when necessary. ? Familiarity and good working knowledge in PC hardware and software troubleshooting. ? Prior Software Application support (e.g. Outlook, etc.) experience is a plus. ? Prior BPO experience in Technical Support is a plus. ? Familiarity with ticketing system, a strong advantage. ? Must be willing to work in different shifts. ? Fresh graduates are encouraged to apply.

Listed salary ranges may vary based on experience, qualifications, and local market.

Apply Job!

Similar Remote Jobs

Helpdesk Technician I

Posted on: 28-11-2024 04:55

Doordash careers remote

Posted on: 28-11-2024 04:55

HotShot Owner Operator

Posted on: 28-11-2024 04:55

DoorDash Courier Driver

Posted on: 28-11-2024 04:55

Virtual Data Entry

Posted on: 28-11-2024 04:55

Virtual Educational Diagnostician

Posted on: 28-11-2024 04:55

Product Testing Assistant

Posted on: 28-11-2024 04:55

Product Inspection Tester

Posted on: 28-11-2024 04:55

Mental Well-Being Advocate/Neurodiversity

Posted on: 28-11-2024 04:55

Technical Product Lead

Posted on: 28-11-2024 04:55

Remote customer service

Posted on: 15-09-2024 00:00

Customer Service Representative (Remote)

Posted on: 03-12-2024 06:01

Transaction Risk Investigator

Posted on: 20-11-2024 13:45

Student Law Clerk (Part Time, Remote)

Posted on: 02-12-2024 03:11

Customer Support Specialist - Part time

Posted on: 02-01-2025 03:58