Help Desk Support Specialist | Network Solutions (Remote)

Employer Industry: Financial and Employee Business Services

Why Consider This Job Opportunity...
? Hourly compensation target up to $20.00
? Comprehensive medical and dental insurance
? Retirement savings and life/disability insurance included
? Access to education assistance and certification incentives
? Opportunity to work remotely in a fast-paced environment
? Recognized as a top workplace with various national awards

What To Expect (Job Responsibilities)
? Provide technical support and instruction over the phone in a call center environment
? Troubleshoot issues related to computer systems, hardware, and software
? Follow proper escalation procedures to ensure timely resolution of activities
? Document daily activities and maintain communication throughout the organization
? Perform other job duties as assigned

What Is Required (Qualifications)
? Associate degree in computer science or related field OR 2 years of related work experience
? Previous experience in a call center environment
? Proficient use of applicable technology
? Ability to communicate effectively, both verbally and in writing
? Capability to use general office equipment

How To Stand Out (Preferred Qualifications)
? Experience in a high-volume call center environment
? Ability to follow technical instructions accurately
? Availability for occasional weekend and holiday support hours
? Provision of a suitable workspace with high-speed internet access
? Strong documentation skills for daily activities

#FinancialServices #CustomerSupport #RemoteWork #CareerGrowth #TopWorkplace

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