Healthcare Appointment Coordinator

Description

At Optum, our mission is clear: Help people live healthier lives and enhance the health system for everyone. LHI, a part of OptumServe, specializes in managing healthcare programs through various services tailored to meet customer needs. This position offers a full-time schedule (40 hours/week) with flexibility during operational hours...

Company Culture and Environment

We foster a collaborative environment with a shared mission to improve lives, focusing on employee well-being and growth. There?s an energy and excitement in our workplace that encourages innovation and teamwork.

Career Growth and Development Opportunities

You?ll receive recognition for your performance and have clear direction for success in your role. Additionally, we provide development opportunities for other roles of interest, ensuring your career remains dynamic and fulfilling.

Detailed Benefits and Perks
? $1,500 Sign-On Bonus for External Candidates
? 8 weeks of paid training, conducted virtually from home
? Comprehensive benefits package including health insurance and 401k contributions
? Incentive and recognition programs
? Employee stock purchase options

Compensation and Benefits

The hourly rate for this position ranges from (16.00 - )28.27, which is determined by local labor markets and individual qualifications. UnitedHealth Group complies with all applicable minimum wage laws and offers a wide variety of benefits based on eligibility requirements.

Why you should apply for this position today

Joining OptumServe presents an opportunity to make a direct impact on improving health outcomes while building a fulfilling career in a supportive environment.

Skills
? Customer service experience
? Proficient in Microsoft Office programs (Excel, Word, Outlook)
? Ability to navigate health assessment processes
? Familiarity with Medicaid or Medicare is a plus
? Strong communication skills and ability to manage sensitive situations

Responsibilities
? Schedule a variety of medical and dental services based on customer availability
? Resolve inquiries regarding appointment scheduling and service completion
? Identify behavioral health situations and follow appropriate protocols
? Maintain awareness of service levels to meet contractual requirements

Qualifications
? High School Diploma / GED or equivalent work experience
? Must be 18 years or older
? Flexibility to work assigned shifts during operational hours

Education Requirements
? High School Diploma / GED or equivalent

Education Requirements Credential Category

High School Diploma / GED

Experience Requirements
? Customer service experience, preferably in the healthcare industry
? Experience in a call center environment is beneficial
? Prior military experience is a plus

Why work in Dallas, TX

Dallas is known for its vibrant culture, diverse job opportunities, and strong economy. The city offers a rich blend of entertainment, dining, and outdoor activities, making it an ideal place for both personal and professional growth

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