(HAQ932) | At Home German Speakingb Customer Service
We are looking for a Customer Service Representative for one of our clients. As a Customer Service employee you have the very first contact with our customer.**Responsibilities**:- Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained- Escalate potential service issues- To follow all the processes and procedures of the project- Provide cover for other Agents in their absence, either within the same team or across teams.- Liaise with Supervisors/ Mentors on specific projects where requested.- To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.- To attend regular Team Meetings.- To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.We offer:- Full-time (39 hours/week) from Monday to Saturday (rotative) and permanent... contract- Work schedule: Monday - Thursday From 09:00 to 18:00, Friday 09:00 to 17:00- Salary: 18.600 Euros gross/year + up to 2.400 Euros gross/year- Work from home- Opportunity to join an international company- Start date: Immediate- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in pro-portion to time worked)***Requirements**:- Native level speaker of German- Fluent in English- Good disposition to work in a customer service environment- Customer care skills - ability to listen to and understand the customers' needs- Basic sales skills-Upselling and cross-selling- Ability to take ownership of, and progress calls to resolution or to escalate call to resolutionPersonal abilities:- Resistant to stress- Very good communication, listening skills- Ability to work in a team- Logical approach to problem solving- Ability to work on own initiative- Ability to adapt to different situations and needs- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.RRQ22-007522-1-GERMANY
Similar Remote Jobs
(HAQ932) | At Home German Speakingb Customer Service
Posted on: 31-07-2024 19:11
Spanish/English Interpreters Remote
Posted on: 31-07-2024 19:11
Solution Architect Data & AI
Posted on: 31-07-2024 19:11
Client Success Manager (Remote)
Posted on: 31-07-2024 19:11
Software QA Analyst
Posted on: 31-07-2024 19:11
Email Marketing Master (Work Remote)
Posted on: 31-07-2024 19:11
American express remote jobs(Data entry)
Posted on: 31-07-2024 19:11
Virtual Assistant (Work At Home/Remote) at American Express (Amex)
Posted on: 31-07-2024 19:11
DATA ENTRY (Typist) - Remote | WFH
Posted on: 31-07-2024 19:11
Disney Data Entry Part Time Remote Jobs ? Work From Home Job
Posted on: 31-07-2024 19:11
Aetna Customer Support ? Freshers Jobs $24/Hour
Posted on: 24-01-2025 04:52
Remote Bookkeeping, Accounting, Tax and Audit Positions
Posted on: 24-01-2025 00:00
Tech Service Representative
Posted on: 19-08-2024 00:00
Customer Service Representative
Posted on: 26-08-2024 00:00
Sr Product Manager - Guest Message Pipeline(Remote Or Hybrid)
Posted on: 03-12-2024 06:01
Online Order Filling Team Associate
Posted on: 30-12-2024 06:50
Business Development Manager - Digital Marketing Services
Posted on: 26-12-2024 06:11
Chat Support Specialist Position at KvikCareer Company: Join Our Team Today
Posted on: 19-11-2024 06:08
Part-Time Customer Service Rep (Temp) - Remote $15/hr.
Posted on: 02-08-2024 17:49
Entry Level Management - Remote | WFH
Posted on: 25-08-2024 00:00