Fedex Work From Home No Experience, Fedex Wfh Jobs, Fedex Jobs (Remote, Entry Level)
Perform a variety of customer service duties to support FXF Mexico operations, responds to customer?s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.
ESSENTIAL JOB DUTIES/RESPONSIBILITES...
1. Answer call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements
2. Provide current shipment information and basic follow-up activity available in computer systems
3. Initiates pick-up, delivery, shipment research, rate quotes, and exception requests
4. Assists and/or resolve customer complaints
5. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction
6. Comply with all applicable laws/regulations, as well as company policies/procedures
7. Liaison between customers & service centers in order to resolve operational issues
8. Provides sales leads to sales employees
9. Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS: ? College Degree / Equivalent & 1 year experience in customer problem / resolution ? Bilingual English/Spanish, written & verbal skills ? Good research, problem solving skills with emphasis on operation, credit, billing, collections, tariffs, pricing, rating and general company policy and procedures ? Good negotiating and mediating skills ? Organized with the ability to multi task ? Motivated with the ability to make independent decisions ? Good computer skills (Excel, Word and Outlook ? Clear and articulate speaking voice ? Excellent human relations, communication, and telephones etiquette skills ? Must successfully complete the assigned customer service basic courses ? Ability to work variable shifts
Similar Remote Jobs
Fedex Work From Home No Experience, Fedex Wfh Jobs, Fedex Jobs (Remote, Entry Level)
Posted on: 04-09-2024 00:00
Entry-Level Data Entry & Customer Service Clerk - Flexible Hours - Start Earning Today
Posted on: 04-09-2024 00:00
(Entry level Remote Jobs) American Express Data Entry Jobs ? Entry Level /No Experience
Posted on: 04-09-2024 00:00
Immediate Remote Job Openings | No Experience Required | Start Today | Earn $25-$35/hr
Posted on: 04-09-2024 00:00
Remote Jobs for New Starters | Earn $25-$35/hr | Start Your Work-from-Home Career Today
Posted on: 04-09-2024 00:00
Explore Entry-Level IT Positions | Earn $25-$35/hr | Remote Work | No Experience Needed
Posted on: 04-09-2024 00:00
Radiology Dispatcher (Remote) - Full-Time-Overnight- Sunday, Monday, Tuesday, Wednesday, Thursday 10:00 p.m. to 6:30 a.m.
Posted on: 04-09-2024 00:00
[High Paying] Amazon Customer Service Jobs, Work from Home ? Hiring Work From Home Jobs
Posted on: 04-09-2024 00:00
Overnight Remote Jobs Part Time - Work as a Remote Chat Support Agent, Earning $25-$35/hr
Posted on: 04-09-2024 00:00
Customer Service Rep - Remote - Jacksonville (MUST LIVE WITHIN 1 HOUR OF JACKSONVILLE, FL.)
Posted on: 04-09-2024 00:00
No Experience Remote Jobs | Start Your Journey as a Remote Chat Support Agent | $25-$35/Hour
Posted on: 19-11-2024 06:08
Disney Data Entry Clark Work From Home Jobs $30/Hour ? Entry Level
Posted on: 01-07-2024 16:51
Sales Professional-Remote Position-Flexible Hours
Posted on: 24-09-2024 00:00
American express remote jobs virtual customer care professional
Posted on: 16-07-2024 18:41
(Remote) Apple Data Entry Jobs No Experience -Part-Time
Posted on: 02-10-2024 00:00
Medical Billing Specialist - Remote | WFH
Posted on: 03-08-2024 00:00
Remote Operations Manager
Posted on: 21-11-2024 08:14
Online Order Filling Team Associate
Posted on: 03-02-2025 00:00
Remote Recruiting Specialist
Posted on: 15-10-2024 08:31
Distinguished Software Engineer - IaaS (Cluster Management) (REMOTE)
Posted on: 31-07-2024 19:13