Customer Support Specialist - Remote Work

Job Description:

Disney is seeking a resilient and reliable Customer Support Specialist to join our team in Fort Worth, Texas to provide remote support to our customers. As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving complaints, and providing exceptional customer service to ensure customer satisfaction...

Responsibilities:
• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolving customer complaints and escalating issues as needed
• Providing product information and assistance with ordering
• Processing returns and refunds according to company policies
• Maintaining a positive and empathetic attitude towards customers
• Keeping accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer needs are met
• Meeting or exceeding customer service goals and targets

Requirements:
• 1 year of customer service experience
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Time management and planning skills
• Resilient and reliable personality traits
• High school diploma or equivalent
• Comfortable working remotely

Benefits:
• Travel opportunities
• Free food
• Visa sponsorship

Working Environment:
At Disney, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing top-notch customer support and creating magical experiences for our customers.

Deadline to apply: August 25, 2024

Equal Opportunity Statement:
Disney is an equal opportunity employer and is committed to diversity in the workplace. We strive to create an inclusive environment where all employees feel valued and respected regardless of their race, gender, religion, sexual orientation, or any other characteristic. All qualified applicants will receive consideration for employment without regard to age, disability, genetic information, national origin, race, religion, sex, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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