Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-07-28

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
? Troubleshooting technical issues and escalating complex problems to the appropriate department
? Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal
? Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote
? 9 AM - 5 PM CST

Apply for the Job

Customer Support Specialist for voice and chat account

Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Evening Customer Chat Specialist ? No Experience Needed

Entry-Level Remote Chat Operator ?? No Phone Calls

Amazon Work-from-Home Data Entry ? Start Without Experience

Data Entry Specialist - Remote (Part time/Full time)

Full Time Texas Resident License Insurance Remote Enroller

Remote Chat Operator (No Calling / Entry Level)

American Express Work From Home ? Support Analyst

Pet Sitter (Part Time) $700 - $1,200 Monthly

AirBnB, VRBO and other property management sites expert

Recruiter at Jobot - Work 100% Remote!

Inbound Customer Service Call Center Representative Work From Home

Training Lead, Design Services

Virtual Administrative Assistant/Customer Service

Remote Area Sales Representative | Work From Home

Apple TV Tester - Remote (Only Mexico)

Senior Manager-Operation Risk Management, Process Risk Self-Assessment (PRSA)

Manager, HR Business Partner

International Baccalaureate IB English Instructor

Walmart Customer Care Specialist - Remote Work