Customer Support Specialist for voice and chat account

Remote, USA Full-time Posted 2025-03-13

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Benefits

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote

9 AM - 5 PM CST

Apply Job!

Apply for the Job

Customer Support Specialist for voice and chat account

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities:

Similar Remote Jobs

Customer Support Specialist for voice and chat account

Inpatient Hospital Coder (REMOTE) - $10,000 SIGN ON BONUS!

LHH Recruitment Solutions- Executive Recruiter - Remote - TX

Associate Enrollment Eligibility Representative - Remote in CST or MST

Full Time Merchandiser

Remote Healthcare Product Owner

Entry Level Fully Remote No Experience

Account Executive, Emerging Accounts - US Remote - PST/MST

Work Remotely as a Sales Pro: Flexible Hours, Great Income

IT Technical Writer/ Remote ( Denver ,CO), 6+ Months Contract

Virtual Front Desk Receptionist

YouTube Moderator Job ( Social Media Moderator ) $24/Hour

Customer Service Representative - Eagle County Regional Airport

Remote work from home chat jobs, Jobs At Wayfair Remote

Customer Service/Sales Representative

Customer Service/Inside Sales Rep (Property and Casualty) ?...

Remote Retail Customer Service Representative

(Part-Time) Remote Data Entry Jobs - No Experience

SpanishSpeaking / ELD / TOEFL Experienced Math or ELA Virtual Tutor - $36 per hr

Amazon Flex Specialist