Customer Support Representative Remote

Description
We are looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be at the forefront of our company, the first point of contact for our customers, and a pivotal part of our mission to deliver exceptional service. Your primary responsibility is to assist customers with inquiries, resolve issues, and provide product... information in a professional and efficient manner. You will be trained in our products and services to ensure you can provide accurate and helpful responses to customer queries. Moreover, you will leverage your exceptional communication skills to foster strong customer relationships, ensuring that each interaction leaves our customers feeling valued and appreciated. As a Customer Service Representative, you will work collaboratively with team members to achieve a positive customer experience and contribute towards the company's overall goals. You will handle a variety of communication channels including phone, email, and chat, ensuring that customer needs are met in a timely fashion. If you possess a passion for helping others and are looking for a rewarding career opportunity, we invite you to apply and join us in making a difference!

Responsibilities
? Respond to customer inquiries via phone, email, and chat efficiently and professionally.
? Resolve customer complaints and issues in a timely manner while ensuring customer satisfaction.
? Provide detailed information about products and services to customers.
? Document and maintain records of customer interactions and transactions accurately.
? Collaborate with team members and other departments to enhance customer service workflows.
? Identify trends and provide feedback to management regarding customer issues and suggestions for improvements.
? Maintain a high level of product knowledge to assist customers effectively.

Requirements
? High school diploma or equivalent; additional education or certifications in customer service is a plus.
? Proficient in using computer systems and customer service software.
? Excellent verbal and written communication skills.
? Strong problem-solving abilities and attention to detail.
? Ability to handle stressful situations with a calm and positive attitude.
? Previous experience in customer service or a related field preferred.
? Flexibility to work varied shifts, including evenings and weekends.

PAY RATE : $21.90 - $37.22 Hourly

Job Title

Customer Support Representative Remote

Job Type

Permanent

Positions

1

Location

Lincoln, NE, 68505

Job Closing Date

November 30, 2024

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