Customer Support Representative

Job Description of Customer Support Representative:

The role of Customer Support Representative involves promptly and courteously addressing customers, proactively identifying their requirements and providing the necessary support. They utilize available resources to acquire knowledge on products, and communicate relevant details to customers to promote a complete solution...

Responsibilities of Customer Support Representative:
? Customer Service/Sales associates maintain the in-stock condition of assigned areas and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by
? Following all safety policies standards
? Completing specified safety training
? Immediately correcting hazards unsafe conditions or reporting them to the Manager on Duty
? Working safely to not endanger themselves, co-workers, vendors, or customers
? These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
? Greet customers
? Qualify customer needs
? Recommend products
? Close sales with every customer in their department

Benefits of Customer Support Representative:
? Financial assistance is available to help cover educational expenses for select courses and programs that meet eligibility requirements.
? Rewards: Eligible employees can receive bonuses based on their performance.
? Home Depot offers their employees a range of discounts on their products and services

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