Customer Support Coordinator USA - East Coast (Preferred location) ? Sarasota, FL
PPosition Responsibilities
?Receive, enter service software, and then dispatch calls for Spectrum Dynamics service and applications support.
?Assist with service contract management and renewal processes.
?Disseminate daily data packages to secondary vendors and service partners.
?Review and note monthly reporting for service activities.
?Asset with process development and growth for a new service group.
?Review inbound emails from customer base and respond accordingly.
Experiences, Knowledge, Skills and Abilities
?Experience using all options of the Microsoft business platform; (Outlook, Word, Excel, PPT)
?Experience in answering customer calls and directing to correct group for resolution.
?Light data entry in service call process, Salesforce experience - an advantage.
?Ability to communicate and respond in kind manor with customers in potentially stressful situations. All customer interaction will be via phone or email no face-to-face interaction.
?Detail oriented in reviewing customer service tickets and invoicing.
?People person - patient, consistent, and charismatic.
?Calls handling - receiving incoming calls. Dispatch Field Service Engineers. Support ordering parts. Monitor the call?s life cycle until closing.
?Assist the Regional Manager to manage the work plans - installations, upgrades, priorities.
?SalesForce admin - calls, contracts, RMA, Install base.
?Service reports - KPIs (team, product, customers), Install base, Contracts rate, etc.
Job Types: Full-time, Contract
Work Location: Remote
Similar Remote Jobs
Customer Support Coordinator USA - East Coast (Preferred location) ? Sarasota, FL
Posted on: 22-11-2024 05:34
Receptionist / Adminstrative Assistant (Remote)
Posted on: 22-11-2024 05:34
No Commute Necessary: Earn Up to 19 Per Hour in Our Customer Service Role
Posted on: 22-11-2024 05:34
Online Regeneron Data Entry Specialist No Experience Jobs (REMOTE) - Part-Time
Posted on: 22-11-2024 05:34
Crew Team Member - Service
Posted on: 22-11-2024 05:34
Remote Work As A Content Creator
Posted on: 22-11-2024 05:34
Work from Home Opportunity for Moms
Posted on: 22-11-2024 05:34
Home-Based Chat Support Representative ? Immediate Start, No Experience Required
Posted on: 22-11-2024 05:34
Administrative Assistant / Data Entry Clerk (Remote Work From Home Online - Part-Time, Full-Time)
Posted on: 22-11-2024 05:34
Basic Data Entry Clerk Wanted - Typing / Work At Home 25 Words Per Minute
Posted on: 22-11-2024 05:34
American Express Virtual Assistant Jobs $25/Hour
Posted on: 01-07-2024 16:52
Senior Equipment Service Technician-Phone Fix (Coca-Cola Remote Jobs Remote)
Posted on: 13-09-2024 00:00
Intermediate Technical Support Analyst
Posted on: 01-10-2024 00:00
Bulk Account Merchandiser 5Day NU
Posted on: 24-01-2025 04:51
Costco customer service jobs (Work From Home) indeed jobs
Posted on: 29-11-2024 08:27
Virtual Sales Representative- Atlanta, GA
Posted on: 06-12-2024 06:00
Data ML Program Manager- Product Operations
Posted on: 13-11-2024 04:55
UX Product Designer ? LOWES ? Thought storm ? USA
Posted on: 02-12-2024 03:10
Bulk Driver- CDL A - Northpoint - Days
Posted on: 28-11-2024 04:55
[Part time data entry jobs] Delta Airlines Remote Jobs ? Hiring...
Posted on: 16-07-2024 18:56