Customer Support Agent
About Us:
Passes is the premier PG creator platform, where content creators can engage with their fans via messaging, live streaming, 1:1 calls, and more. Today?s creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so.
We?re a Series A startup founded by tech veteran Lucy Guo (cofounder of Scale AI worth >$7 billion). Passes has had explosive growth over the last year and is on track to pay out over $50m to creators in 2024.
Description:
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Agent. The ideal candidate will be responsible for managing DMCA takedowns, responding to customer and creator inquiries, improving content moderation pipelines, and solving payment disputes. This is a full time position, preferably located in Miami or Los Angeles.
Responsibilities:
- Manage DMCA takedown requests
- Respond to customer inquiries via email and live chat (Intercom)
- Review flagged content to ensure compliance with our content Community Guidelines
- Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity
Requirements:
- Excellent communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and ability to identify potential issues.
- Experience with DMCA takedowns, customer support, and chargeback management is a plus.
If you are a team player with excellent customer service skills, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and a collaborative work environment.
Benefits:
- The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
- Competitive salary
- Unlimited PTO
- Occasional paid travel costs to events and off-sites.
Similar Remote Jobs
Customer Support Agent
Posted on: 16-01-2025 19:15
Entry level customer
Posted on: 16-01-2025 19:15
Live Chat Officer
Posted on: 16-01-2025 19:15
Truck Control Agent
Posted on: 16-01-2025 19:15
Mock Jury Participant
Posted on: 16-01-2025 19:15
Psychotherapist - Remote
Posted on: 16-01-2025 19:15
SR Manager, Warehouse
Posted on: 16-01-2025 19:15
Process Drafter/Designer (Entry-Level)
Posted on: 16-01-2025 19:15
Remote Customer Representative
Posted on: 16-01-2025 19:15
Customer Support Representative
Posted on: 16-01-2025 19:15
Product Designer - All Levels
Posted on: 25-10-2024 07:24
Work From Home/Entry Level Reservationist
Posted on: 26-12-2024 06:11
Customer Service & Sales Support Representative
Posted on: 22-10-2024 05:27
Data Entry Operator - Remote
Posted on: 18-09-2024 00:00
Remote Customer Service Representative
Posted on: 30-10-2024 05:35
Remote Data Entry Associate (Remote)
Posted on: 13-08-2024 00:00
Hybrid Contract Sales Support Analyst - Up to $25/hr!
Posted on: 30-07-2024 02:02
American Express Online Remote Data Entry Specialist - Immediate Openings
Posted on: 20-01-2025 00:00
Architect- AEM with Java Backend Experience
Posted on: 13-11-2024 04:55
Enrollment Adviser/Customer Service Representative (Remote)
Posted on: 16-11-2024 00:00