Customer Success Team Member

Job Description

College Promo is a high pace, fast-growing national apparel and promotional products company serving colleges, universities, and businesses across the U.S. We provide apparel and promotional items for events like orientations and campus activities. Think Orientation merch, Intramural Champs tees, campus 5Ks water bottles, that's our stuff...

Position: Full-Time Account Manager

Job Duties include, but are not limited to:
? Communicate with customers, via phone or e-mail, about current and new orders
? Creating/editing sales orders, quotes, and invoices
? Researching apparel products and promotional items, using our Sage database
? Answering phones and helping customers with any questions or concerns they might have on current and new orders
? Managing and growing our current customer base of over 100 schools
? Work cross functionally within the company to communicate with all stakeholders in customers' success
? Create and maintain relationships with customers to better understand and achieve their needs
? Creating UPS shipments
? Travelling to conferences in the spring and fall to represent the company

Benefits:
? Accrued paid time off/vacation time
? Flexible schedule
? Monthly health insurance benefit
? Quarterly Team Performance Bonus

We're looking for a candidate who can effectively identify and address customer needs to support their success with our products. If you?re excited to join a dynamic team and make a positive impact, we?d love to hear from you! Apply now and let?s get started

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