Customer Service Specialist

Job Description: Customer Service Specialist

Purpose:

For anyone shopping at Floor & Decor, the Customer Service Specialists are a valuable resource who make the shopping experience fast-paced and safe by maintaining a clean and well-stocked sales environment.

Positions are open for candidates seeking both full-time and part-time employment opportunities.

The key attributes we are searching for in individuals are those that would enable them to have a positive impact on our organizational goals. These attributes are crucial in helping us achieve our targets:
? Friendly and enthusiastic
? Entrepreneurial and hard-working
? Honest and accountable
? Demonstrates remarkable communication skills and attentive listening capabilities

Essential Job Functions:
? Initiate conversations with clients, discuss their plans, suggest products, and encourage excitement about transactions.
? Offer customer service that goes above and beyond what is expected.
? Maintaining the assigned areas stocked, dirt-free, and secure must be our top priority, ensuring the customers can shop seamlessly.
? Utilize teamwork with management and colleagues to attain sales targets.
? Utilize the POS system to finalize customer transactions.
? Follow the guidelines in place for handling customer refunds and exchanges.
? Abide by the standard practices for accepting payment through cash, checks, and credit cards.
? Develop pricing labels and promotional displays, manage stocks, label and showcase products.
? Respect the essential principles that dictate the company's actions.
? Demonstrate and validate compliance with company safety protocols.
? Follow the company's guidelines in answering calls and taking messages.
? Be available to assist in any department of the store, if necessary.
? Achieve excellence in a rapid environment with precision.

Minimum Eligibility Requirements: ? Individuals who are of 18 years or more are allowed to participate. ? Competency in basic math is a fundamental prerequisite for success in higher level math courses. ? Prior track record of customer support. ? Having the capability to multitask efficiently and deliver excellent results even in stressful situations. ? Specific job positions may require forklift certification solely through F&D. ? State laws allow for a drug test to be taken and passed before obtaining certification for heavy equipment operation.

Physical/Sensory Requirements: ? Physical strength is required to exert force ranging from 30 to 60 pounds occasionally or 20 to 30 pounds frequently in order to transport or manipulate objects. ? Manipulating and feeling objects is often done through the use of hands and fingers. ? Repeated activities that demand physical exertion such as standing, walking, reaching, balancing, or climbing.

Floor & Decor operates with a strong commitment to ensuring that its employees and applicants are treated with fairness and impartiality. Regardless of their status under the law, such as their age, sex, or national origin, every individual is entitled to an equal opportunity.

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