Customer Service Representative - Onsite

About the position

Teleperformance is a global, digital business services company that provides advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, Teleperformance combines global scale with local presence, making a significant impact in supporting communities, clients, and the environment. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will connect with customers through multiple channels, including phone, email, chat, and social media, to resolve their inquiries effectively. You will be responsible for calming and de-escalating any issues that arise, ensuring that customer satisfaction is prioritized. When necessary, you will escalate interactions to the appropriate channels and respond to requests for assistance, including processing payments. Additionally, you will track all call-related information for auditing and reporting purposes, provide feedback on call issues, and may be required to upsell products or services. This role is based onsite at our Port St. Lucie, FL location, and candidates must reside within a 30-mile radius. The position offers a collaborative and engaging work environment where no two days are the same, allowing you to interact with diverse individuals and grow your skills. Teleperformance values its employees and is committed to providing a supportive workplace that fosters happiness, creativity, and engagement. The company promotes a culture of inclusion and diversity, ensuring that every employee feels valued and welcomed.

Responsibilities
? Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
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? Connect with customers via phone/email/chat and/or social media to resolve their questions or concerns.
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? Calmly attempt to resolve and de-escalate any issues.
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? Escalate interactions when necessary and appropriate.
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? Respond to requests for assistance and/or possible processing payments.
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? Track all call related information for auditing and reporting purposes.
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? Provide feedback on call issues.
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? Upsell if required.

Requirements
? 6 months customer service experience preferred.
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? Over 18 years of age.
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? Ability to type 25 wpm.
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? High School Graduate or GED.
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? Comfort with desktop computer system.
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? Proven oral & written communication skills.
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? Logical problem-solving skills.
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? Ability to navigate Windows operating systems.
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? Organization and work prioritization skills.
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? 1 year of call center inbound call work required.

Nice-to-haves

Benefits
? Paid Training
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? Competitive Wages
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? Full Benefits (Medical, Dental, Vision, 401k and more)
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? Paid Time Off
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? Employee wellness and engagement programs