Customer Service Representative
Description:
? Monitor phone queue to ensure proper coverage is maintained at all times
? Respond to emails and live chat in a way that reflects our brand voice
? Use product knowledge to suggest items to customers and properly inform them on product choice.
? Provide feedback to management regarding current customer service processes and procedures; we?re always looking to get better!
? Patience ? you?ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort
? Know our process, and properly inform customers of order status, product availability, and manage customer expectations around it
? Maintain all quality, productivity, reliability and sales performance standards
? Assist with overflow calls from other concepts when needed
Requirements: ? At least 1 year of experience working in a customer service or call center environment ? Top notch written and verbal communication skills ? Solid computer... skills (Word/Excel/Outlook); you?ll have to be internet savvy as well ? We get a lot of email and chats, so you?ll have to type pretty fast ? Must have access to a 100 kb/s connection internet speed ? A quiet secure home work space and the ability to be available to accept customer contacts ? Ability to work a flexible schedule that may include early morning, evenings, weekends, and/or holidays, especially when we hit peak seasons ? Bilingual (Spanish) is a PLUS!
Benefits
Similar Remote Jobs
Customer Service Representative
Posted on: 22-09-2024 00:00
Patient Care Coordinator
Posted on: 22-09-2024 00:00
Virtual Chat Assistant
Posted on: 22-09-2024 00:00
Remote Travel Advisor
Posted on: 22-09-2024 00:00
Data entry clerk
Posted on: 22-09-2024 00:00
Part-time Accountant (Contractor)
Posted on: 22-09-2024 00:00
Remote Insurance Coordinator
Posted on: 22-09-2024 00:00
Warehouse Material Handler
Posted on: 22-09-2024 00:00
Data Entry Specialist
Posted on: 22-09-2024 00:00
Plastic Press Operator
Posted on: 22-09-2024 00:00
Store Team Member
Posted on: 02-10-2024 00:00
Remote Amazon Data Entry Jobs Hiring For Teens (URGENT) - Part-Time
Posted on: 16-07-2024 18:37
Recruiter (Contract) - Remote
Posted on: 11-07-2024 07:46
Social Media Manager Part-Time
Posted on: 31-01-2025 09:57
Remote Desktop Support (Service Desk Engineer)
Posted on: 31-01-2025 10:03
New Business Development - Healthcare - Remote
Posted on: 13-09-2024 00:00
REMOTE VIRTUAL CHAT ASSISTANT ( FAST APPLY!!! )
Posted on: 11-01-2025 15:34
Remote Speech and Language Specialist for North Carolina Students
Posted on: 31-01-2025 10:01
Bulk Walk-In Hiring BPO Tech Mahindra Sector- 62
Posted on: 03-01-2025 07:35
Work From Home Junior/MidLevel Java Developer
Posted on: 16-11-2024 00:00