Customer Operations Associate

Job Summary of Customer Operations Associate:

As a Customer Operations Associate, you are responsible for providing our clients with courteous and efficient assistance. This role involves communicating with customers face-to-face, phone calls, and email to resolve queries, address issues and provide support. The ideal candidate should be customer-focused, detail-oriented, and possess excellent communication skills. Your focus will be to ensure customer satisfaction and consistently provide an exceptional customer experience.

Responsibilities of Customer Operations Associate:
? Extend a warm reception to customers and ascertain the purpose of their visit or question.
? Share the latest trends and industry news related to products and services.
? By staying informed on product specifics and business policies, you can ensure that your clients receive accurate information.
? Keep track of promotions, discounts and bundle offers that can help increase the chances of upselling products and services.
? Execute cash transactions with the utmost care and caution, ensuring accuracy and adherence to established protocols.
? Keep all customer-related information confidential except where legally required to disclose.

Qualification of Customer Operations Associate:
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and a proactive approach to customer issues.
? Ability to multitask and work in a fast-paced environment.
? Basic computer skills and familiarity with POS systems.

Benefits of Customer Operations Associate:
? Paid time off and holiday pay.
? Employee discounts on products and services.

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