Contact Center Manager - Remote

This is a work from home opportunity.

At One Janitorial, we are driven by our core values: Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility. We are seeking a dynamic and experienced Call Centre Manager to lead our outbound sales team. If you have a passion for managing and training sales teams, this is a fantastic opportunity to join a growing company with a professional and energetic culture.

Key Responsibilities: ? Lead and manage a team of outbound sales agents. ? Ensure 130+ outbound calls are made daily by each team. ? Develop and implement strategies to meet sales targets and generate new business opportunities. ? Train and coach team members to improve performance and achieve results. ? Monitor call centre metrics and KPIs to maintain high standards of performance. ? Collaborate with leadership to optimize outbound sales processes and improve efficiency.

Requirements: ? Proven experience in managing and training call centre employees focused on outbound sales. ? Excellent communication and leadership skills. ? Strong familiarity with CRM systems (experience with HubSpot is a plus). ? Ability to foster a results-driven and energetic team culture. ? Must have 9 out of 10 English proficiency (written and spoken). ? Experience in outbound sales, with a focus on lead generation and setting appointments. ? Ability to work remotely in a quiet environment, with a reliable computer (4 GB of RAM), high-speed internet, and a quality microphone headset.

Perks:
? Competitive base salary plus commission incentives
? A supportive work environment with opportunities for growth.
? Flexible remote work arrangement, allowing you to maintain a work-life balance.

Job Type: Full-time

Pay: $4,000.00 - $6,000.00 per month

Experience:
? Cold calling: 3 years (Preferred)
? Contact Center Managing or Training: 2 years (Preferred)

Job Type: Full-time

Pay: $45,535.00 - $70,968.00 per year

Schedule:
? 8 hour shift
? Monday to Friday

Experience:
? Appointment Setter: 1 year (Preferred)
? Outbound Contact Centre Management: 3 years (Preferred)

Work Location: Remote

Apply Job!