Client Performance Manager III (1)
Remote, USA
Full-time
Posted 2025-03-12
PRIMARY DUTIES AND RESPONSIBILITIES: ? Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch ? Assesses client account opportunities and risks... ? Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions ? Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services ? Generates additional business / revenue by harvesting existing accounts for expansion and product upsells. ? Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function ? Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively. ? Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs. ? Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk. ? Perform other duties as assigned or needed MINIMUM QUALIFICATIONS: ? Bachelor?s degree in a related discipline and 5+ years? experience in a related field. The right candidate could also have a different combination, such as a master?s degree and up to 2 years? experience; or 9 years? experience in a related field ? Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation ? Exceptional client relationship, account management, experience ? Excellent time management, organization, and task prioritization skills ? Willing and able to travel as needed and required (up to 50% day or overnight trips) ? Valid Driver?s License
Similar Remote Jobs
Client Performance Manager III (1)
Posted on: 16-07-2024 18:35
Clinical Appeals Nurse, RN - Remote
Posted on: 16-07-2024 18:35
Cluster Manager, Vendor Flex
Posted on: 16-07-2024 18:35
Coding Specialist I - FULL-TIME REMOTE (MUST RESIDE IN FL, GA or TN)
Posted on: 16-07-2024 18:35
Concentrix work from home
Posted on: 16-07-2024 18:35
Content Creator - Flexible Work
Posted on: 16-07-2024 18:35
Content Creator - YouTube
Posted on: 16-07-2024 18:35
Customer Service Agent ? Overnight Customer Service Jobs Remote
Posted on: 16-07-2024 18:35
Customer Service and Sales Representative ? Remote USA
Posted on: 16-07-2024 18:35
Customer Service Representative
Posted on: 16-07-2024 18:35
Delta Airlines Customer Service Representative (Remote)
Posted on: 16-07-2024 19:05
Part Time Graphic Designer
Posted on: 02-10-2024 00:00
Amazon Delivery Driver
Posted on: 19-12-2024 18:04
Academic Account Manager (Remote) (Michigan/Ohio)
Posted on: 03-01-2025 07:35
Entry Level Life Sales Agent - No Experience Required (Remote)
Posted on: 16-07-2024 18:56
Remote Customer Service Representative - Group Benefits
Posted on: 12-12-2024 19:16
Amazon Remote Customer Service No Experience jobs
Posted on: 16-07-2024 18:41
Customer Service Representative - Part-Time Remote
Posted on: 16-07-2024 18:37
YouTube Video Content Creator - Remote
Posted on: 01-11-2024 07:54
Remote Services Technician
Posted on: 05-02-2025 00:00