Call Center Team Lead- Remote- Part Time- Weekends
About the position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care.
Responsibilities
? Lead the call center team during weekend shifts to ensure effective patient support.
,
? Manage incoming calls and assist patients with appointment scheduling and care management.
,
? Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships.
,
? Facilitate communication and coordination among interdisciplinary care teams.
,
? Ensure clear verbal and written communication to improve patient access and understanding.
Requirements
? Minimum of two years of customer service experience in a call center environment.
,
? Experience with scheduling and managing high call volumes (70+ calls per day).
,
? Proficiency in using electronic medical records (EMR) and EPIC or similar technology.
,
? Strong problem-solving, multi-tasking, and time management skills.
,
? High School diploma or equivalent required; a bachelor's degree is preferred.
Nice-to-haves
? Experience working in a Pediatric Department.
,
? Familiarity with patient-related documents and healthcare terminology.
Benefits
? Up to 8% company retirement contribution
,
? Generous Paid Time Off
,
? 10 paid holidays
,
? Paid professional development
,
? Generous health and welfare benefit package
Similar Remote Jobs
Call Center Team Lead- Remote- Part Time- Weekends
Posted on: 19-12-2024 18:04
Overnight Live Chat Support Agent ? Remote, Entry-Level
Posted on: 19-12-2024 18:04
Customer Service Rep I - 1st Shift (Remote)
Posted on: 19-12-2024 18:04
Remote Customer Service Call Center Representative (Service BDC)
Posted on: 19-12-2024 18:04
Frontend Developer (React | 100% remote | PT)
Posted on: 19-12-2024 18:04
Remote Sales Career: Shape Your Future, Define Success
Posted on: 19-12-2024 18:04
Remote Customer Service Agent | Work from Home
Posted on: 19-12-2024 18:04
Remote Bookkeeper for Fast-Paced HVAC and Plumbing Services
Posted on: 19-12-2024 18:04
fb content moderator job (Work From Home Remote)
Posted on: 19-12-2024 18:04
Work At Home Data Entry Remote Administrative Assistant
Posted on: 19-12-2024 18:04
Yelp Remote Jobs (Entry Level) $26/Hour
Posted on: 16-07-2024 18:42
High School CTE Teacher -- Remote | WFH
Posted on: 16-07-2024 18:51
(Entry Level/No Experience Required) Walmart Data Entry Work From...
Posted on: 16-07-2024 18:42
Sr. Director of Cloud Engineering & Support (Remote)
Posted on: 16-07-2024 18:47
Social Media Support Manager at The Walt Disney Company in San Antonio, TX
Posted on: 19-12-2024 18:05
Customer Service Reps/Not-For-Profit Support - Remote
Posted on: 31-01-2025 10:03
Outbound Call Agent (Non-sales)
Posted on: 26-12-2024 06:11
(REMOTE) Delta Airlines Work From Home Jobs
Posted on: 18-02-2025 03:59
Work from Anywhere Jobs | Remote Work Opportunities
Posted on: 20-01-2025 00:00
(Entry Level/Remote) Apple Support College Program At Home Advisor
Posted on: 16-07-2024 18:56