Call Center Supervisor-Remote
R5 Travel, a leading travel agency, is currently seeking a motivated and experienced Call Center Supervisor to join our remote team. As a Call Center Supervisor, you will be responsible for overseeing and managing a team of call center agents to ensure a high level of customer service and performance.
In this role, you will monitor call center KPIs, such as average call handling time, customer satisfaction, and service level agreements. You will provide coaching and feedback to agents to improve their performance and ensure they are meeting targets. The ideal candidate will have previous experience in a call center environment, strong leadership skills, and a passion for delivering exceptional customer service.
Responsibilities
? Manage and oversee a team of call center agents
? Monitor call center KPIs and performance metrics
? Provide coaching and feedback to agents to improve performance
? Ensure agents are meeting targets and adhering to company policies
? Handle escalated... customer inquiries and complaints
? Assist with the training and onboarding of new agents
? Drive continuous improvement initiatives to enhance call center operations
? Maintain up-to-date knowledge of travel products, services, and industry trends
? Collaborate with other teams to resolve customer issues and improve overall customer experience
Requirements
? Previous experience in a call center supervisor or similar role
? Strong leadership and people management skills
? Excellent communication and problem-solving skills
? Customer-focused with a passion for delivering exceptional service
? Ability to work in a fast-paced and dynamic environment
? Knowledge of call center KPIs and performance metrics
? Proficient in using call center software and tools
? Good understanding of travel products, services, and industry trends
? Flexibility to work in a remote setting and manage a distributed team
? High level of professionalism and integrity
Similar Remote Jobs
Call Center Supervisor-Remote
Posted on: 20-08-2024 00:00
Personal Care Aide
Posted on: 20-08-2024 00:00
Chat Support Representative
Posted on: 20-08-2024 00:00
Post Doc (0)
Posted on: 20-08-2024 00:00
Customer service remote
Posted on: 20-08-2024 00:00
Call Center Representative
Posted on: 20-08-2024 00:00
YouTube Thumbnail Designer
Posted on: 20-08-2024 00:00
Remote Transcription Specialist
Posted on: 20-08-2024 00:00
Healthcare Account Executive
Posted on: 20-08-2024 00:00
Amazon Delivery Driver
Posted on: 20-08-2024 00:00
Online Data Entry jobs for Teens
Posted on: 01-07-2024 16:52
Part Time Data Entry Clerk - Remote
Posted on: 26-11-2024 06:18
Building an AI-Powered Airbnb Guest Messaging SaaS ? Hiring a Dev Team - Contract to Hire
Posted on: 06-02-2025 00:00
Azure Systems Administrator (100% remote)
Posted on: 12-12-2024 19:15
Online Transcriptionist
Posted on: 16-07-2024 18:44
Customer Service Professional - phone, chat, email
Posted on: 15-09-2024 00:00
Helpdesk Support Agent ? Start Now
Posted on: 18-09-2024 00:00
Data entry for AI development ($20+/hr) - Remote
Posted on: 05-08-2024 00:00
Senior Talent Sourcer (contract to hire)
Posted on: 22-11-2024 05:34
Basic Data Entry Agent Work From Home - No Experience Needed
Posted on: 16-11-2024 00:00