Call Center Agent-REMOTE
General Description:
The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound/Outbound phone solution with high expectations in providing an excellent student experience. The Call Center Agent exhibits superior customer service skills and professionalism throughout daily interactions and communications with students. The Call Center Agent must demonstrate an ability to work independently as well as collaboratively with team members, administrators and staff.
Primary Duties and Responsibilities: ? Ability to work with firm deadline and use outstanding customer service to recruit and retain students. ? Utilize phone and email to communicate with students timely highlighting the features and benefits of the client school. ? Become familiar with recruitment activities, information sessions, orientations, registration events for the client school. ? Occasionally assist students with course selection and registration. ? Advise on financial aid status and next steps. ? Understand the financial process flow including the student payment process ? Work within several VPNs, financial and student information software systems, updating notes, documenting activities ? Toggle between different emails and systems to gather information and provide status updates ? Attend remote training sessions to receive updated information about new programs and services. ? Ability to follow the expectation of treating fellow employees, students and the institution?s guests with professionalism. ? Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism. ? Other Duties as assigned
Qualifications and Education Requirements: ? Associate degree or 24 college credits and/or a minimum of 1 year of working in an educational environment, preferably in admissions, registration, financial aid, or student records; or 3 years of relevant experience. ? Strong computer system experience
Preferred Skills:
? Recruiting, management, sales, and/or knowledge of higher education preferred
? Must be able to demonstrate excellent written and oral communication skills
? Goal oriented and intrinsically motivated with superior customer service and networking skills
? Must maintain knowledge of Family Educational Rights and Privacy Act (FERPA) and commit to operating in compliance
? Ability to manage multiple accounts and document/place comments in the system
? Ability to build relationships with students and determine the correct program fit for students? career and personal goals
Similar Remote Jobs
Call Center Agent-REMOTE
Posted on: 28-11-2024 04:55
Entry Level Data Entry Clerk - Part Time (100% Remote)
Posted on: 28-11-2024 04:55
Amazon Delivery Driver
Posted on: 28-11-2024 04:55
Front Office Administrative Assistant
Posted on: 28-11-2024 04:55
CASHIER (full-time & part-time opportunities)
Posted on: 28-11-2024 04:55
Online Order Filling Team Associate
Posted on: 28-11-2024 04:55
Entry Level Scheduling Associate-Work From Home
Posted on: 28-11-2024 04:55
Remote Administrative Assistant (Part-time)
Posted on: 28-11-2024 04:55
Customer Service Agent - Remote
Posted on: 28-11-2024 04:55
Temporary Call Center Representative (Work at Home)
Posted on: 28-11-2024 04:55
CE Mgr II-Social Media at The Walt Disney Company in Kissimmee, FL
Posted on: 02-08-2024 17:49
Weekend Job Opportunity: Event Staff Wanted!
Posted on: 19-02-2025 06:28
Strategic Business Development Executive-6
Posted on: 29-08-2024 00:00
Assistant Teacher (Part-Time) – San Diego
Posted on: 12-09-2024 00:00
(Remote Part-time jobs) Fedex Data Entry Remote Jobs ? WFH
Posted on: 19-09-2024 00:00
Lead Real Time Graphics Developer
Posted on: 16-07-2024 18:55
Yelp Spam Comments Remover Jobs (Work From Home) $35 Per Hour In Bosnia and Herzegovina
Posted on: 11-12-2024 17:46
Operational Services Coordinator
Posted on: 19-09-2024 00:00
Verizon Remote Jobs $30/Hr (Virtual, Online) ? MySmartPros
Posted on: 08-07-2024 05:51
Pharmacy Technician, Clinical Customer Care - Work From Home
Posted on: 27-08-2024 00:00