Bilingual Member Experience Representative - Remote

American Logistics Values
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.
About the Job
As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:
? Receive inbound calls and make outbound service calls, assess the customer?s transportation needs, and assist appropriately
? Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
? Deliver a simple customer experience with every interaction
? Trouble-shoot and problem solve situations that may be outside standard procedures
? Become a knowledge expert
Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.
Requirements
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
? Ability to demonstrate strong communication and interpersonal skills
? Basic software and web knowledge, and the ability to pick up new technology quickly
? Work well with others, and be willing to help team members
? Ability to problem solve
? High attention to detail
? Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
What?s in it for You
? Work-life balance ? We offer set schedules that are flexible
? Potential for advancement within the organization
? Benefit Package that includes:
? Medical insurance
? Dental insurance
? Vision insurance
? Company paid life insurance
? Company paid disability insurance
? Paid Holidays
? Paid Time Off
? 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
? $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees? feedback and ideas, and view them as critical to our success.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 30 ? 40 per week
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Flexible schedule
? Health insurance
? On-the-job training
? Paid time off
? Referral program
? Vision insurance
? Work from home
Shift:
? Day shift
? Evening shift
? Morning shift
? Night shift
? Overnight shift
Work Location: Remote