Customer Service Representative
Job Description
Job Description
...
We are seeking a FULLY REMOTE Customer Service Representative for our ecommerce client located in Bridgewater, New Jersey. This role offers a short-term contract employment opportunity where the selected candidate will be instrumental in building solid customer relationships and will operate within a dynamic call center environment. The role will involve working directly with customers and addressing their inquiries about our products.
Responsibilities:
? Handle incoming customer inquiries in a timely and efficient manner.
? Build and maintain solid customer relationships to ensure a high level of customer satisfaction.
? Actively use Salesforce.com, MS Word, and MS Excel to manage and process customer data.
? Operate within a fast-paced call center environment, ensuring all customer interactions are logged and handled professionally.
? Apply Spanish language skills where necessary to communicate effectively with a diverse customer base.
? Leverage previous customer service and retail experience to provide high-quality service.
? Take appropriate action on customer accounts based on company guidelines and procedures.
? Resolve customer inquiries professionally and accurately.
? Maintain accurate and up-to-date customer credit records.
? Process customer credit applications with precision and efficiency.
? Minimum of 1 year of experience in a customer service role, preferably in the retail industry
? Proficiency in using Salesforce.com for customer management
? Prior experience in a call center environment is beneficial
? Strong skills in Microsoft Word and Excel
? Ability to communicate effectively in Spanish or French highly desired
? Proven ability to provide excellent customer service
? Familiarity with the retail clothing and accessories industry
? Must possess strong communication and interpersonal skills
? Ability to handle multiple tasks simultaneously and prioritize effectively
? Strong problem-solving skills with a focus on customer satisfaction
? High school diploma or equivalent education level is required
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